IT Service Delivery Expert

2 weeks ago

Canberra, ACT, Australia beBeeServiceDelivery Full time $110 - $140

Job Overview

We are seeking an experienced IT service delivery expert to lead our pioneering ITSM function. As a contractor, you will be responsible for creating processes and governance around ITIL 4, including incident management, problem management, change management, and release management.

Key Responsibilities:

  • Develop and implement ITIL 4 processes and governance from the ground up.
  • Lead process improvement initiatives across the team, focusing on increasing efficiency and customer satisfaction.
  • Prioritize problems with business input.

Essential Skills:

  • ITIL and Agile service management expertise.
  • Documentation and SLA skills.
  • Collaborative team player abilities.

Benefits:

This is an exciting opportunity to work in an Agile context and utilize your practical experience with ITIL 4 and general ITSM practices to drive process improvement and increase customer satisfaction.

Your Background:

We are looking for an experienced IT service delivery expert who has a proven track record of implementing ITIL 4 processes and governance. You should have excellent documentation and SLA skills, as well as strong collaborative team player abilities.

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