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Patient Services Coordinator
1 month ago
GenesisCare is seeking an enthusiastic and efficient Patient Services Officer (Medical Receptionist) to join our team in Calvary North Adelaide Hospital on a casual basis.
Key Responsibilities- Provide administrative support to clients and staff while maintaining a professional, caring, and friendly demeanor in a fast-paced environment.
- Act as the first point of contact for patients, providing excellent customer service both face-to-face and over the phone.
- Book and confirm patients for appointments and consultations, ensuring timely scheduling and follow-up communication.
- Billing and receipting at the time of appointment, accurately processing relevant paperwork, including data entry.
- Manage patient records and filing of patient notes, ensuring confidentiality and accessibility.
- Liaise with the team to ensure efficient processes and smooth clinic operations.
- Previous medical industry experience, preferably in a similar role.
- Eagerness to learn new systems and applications for managing patient and doctor requests.
- Able to demonstrate ongoing patient care and customer service skills, showcasing strong communication abilities.
- Prior experience working individually or as part of a team, with adaptability to changing priorities.
- Knowledge of patient billing systems and related Medicare mechanisms is highly valued.
- Excellent phone manner, with the ability to handle a high volume of patient inquiries, possessing exceptional organizational skills.
By joining GenesisCare, you will become part of a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. Our team of ~2,000 employees [including ~260 doctors] across 50 locations nationally is dedicated to pioneering innovative cancer treatments and heart disease solutions.
Benefits- $45 per hour estimated salary, reflecting your value to our team.
- Ongoing development opportunities, allowing you to grow professionally and personally.
- A close-knit culture and supportive environment, encouraging collaboration and mutual respect.
- A range of benefits available, including Qantas membership discounts, gym memberships, and access to confidential support services.
We are committed to equal opportunity employment and welcome applications from diverse candidates.