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Reservations Manager

2 months ago

Gold Coast, Queensland, Australia TRYP by Wyndham Southport Gold Coast Full time
{"title": "Reservations Manager", "description": "Reservations Manager

TRYP by Wyndham Southport Gold Coast is seeking a skilled Reservations Manager to oversee the entire reservations process, ensuring efficient and seamless bookings for our guests. As a key member of our team, you will drive RevPAR to maximise owners returns, while providing exceptional customer service.

Key Responsibilities:
  • Manage reservations made via phone, email, and online platforms, ensuring guests receive accurate information on room availability, rates, and special offers.
  • Strategically allocate rooms based on guest preferences, availability, and business needs to optimise occupancy and revenue.
  • Implement revenue management strategies to maximise room rates and occupancy, analysing market trends and adjusting pricing accordingly.
  • Collaborate with other departments to ensure seamless teamwork and provide an exceptional guest experience.
Requirements:
  • 2-3 years' experience as a Reservations Manager in a 4-5 star environment
  • Tertiary qualifications in Hospitality Management (desirable)
  • Experience with hotel booking systems – preferably Opera
  • Strong interpersonal, communication, and organisational skills.
  • Excellent communication, multi-tasking and problem-solving skills
  • Impeccable grooming and presentation standards
  • Australian working rights

We offer a supportive work environment, comprehensive training and development programs, and career advancement opportunities. If you are a motivated and experienced professional looking to take your career to the next level, please submit your application.

", "lang_code": "en-US"}