Onsite Applications Manager

3 months ago

Gold Coast, Australia accesso Full time

**Position Overview**:
Do you love tech, but have a passion for people too? As an **Onsite Applications Manager**, you will work within the accesso Operations team supporting the Mobile App & Virtual Queuing operation at the Village Roadshow Theme Parks in Gold Coast, Australia.

you will be responsible for owning and developing the relationship with clients and promoting the use of **_accesso_** services and products. As a part of the **_accesso_** Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue, and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.

As a member of our **Client Operations team**, you'll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities, you'll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players, and love helping others.

**Location**: Village Roadshow Theme Parks Gold Coast, Australia

**Reports to**: Director of Client Success

**Travel **✈️** Requirement**: Up to 20%

**What you'll be working on**:

- Support with configuration, UAT and implementation of the VRTP Theme Parks App, in particular items relating to Control Room, POIs, Map, CTAs, Profile, Queuing, F&B.
- Managing App related projects for Village Roadshow Theme Parks; leading the technical, client and project activities in a prioritized and pro-active manner.
- Maintain and build outstanding lines of communication with stakeholders at both Parks and accesso, including Operations, Product, Support and Development. Act as the Primary Client Contact for any App, non-eCommerce related requests.
- Proactively managing high level, complex App related client service issues, researching and resolving issues quickly and efficiently.
- Provide continued training support to App functionality.
- Managing all aspects of the **accesso** App operation with a priority on managing Queuing revenue by reviewing pricing & product offering constantly to maximize revenue & guest value.
- Responsible for performing in-depth analysis on the Queuing operations KPIs to make data driven suggestions to the business to improve service, revenue management and operational efficiency.
- Running and verifying client specific reports and filter results with a high attention to detail.
- Working with Marketing to assess and improve customer touchpoints & communication of virtual queuing & Fast Track online and onsite.
- Provide continual evaluation of In-Park processes and procedures.

**What you bring to the role**:

- A self-motivated, detail-oriented individual who will do whatever it takes to meet a client's needs. You are adept at solving complicated technical problems, an excellent communicator (both verbally and written), organized and thorough. You are a strong team player who works well under pressure and are willing to learn new technologies.
- The role is partially customer-facing with an essential focus on meeting sales targets and closely monitoring App Performance & success criteria. You will be representing **accesso** in on-site meetings and providing technical support for software or hardware issues related to all aspects of the accesso Mobile App. You must have the flexibility to work extended hours and work on weekends and holidays. **accesso** moves quickly and looks for team members with excellent problem-solving techniques and the ability to make sound decisions. Training and support will be provided as part of the induction into this new role.
- ️**Bonus points if you have**:

- Bachelor's degree in business, Technology or a related field is a distinct advantage.

**Perks & Benefits**:

- Competitive compensation package including discretionary annual bonus opportunity.
- 20-days of paid annual leave for employees up to 3-years of tenure (higher accrual thereafter);
- 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
- Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
- Unlimited access to Udemy for Business for continued learning and career development;
- A flexible work schedule around our core business hours.

**LIFE at **_accesso:_**:
At **_accesso_**, we believe that fun is a fundamental part of the workday From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection - so share memes and high fives with teammates, or break up your

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