Reservations Agent

7 months ago


Gold Coast, Australia Marriott International, Inc Full time

**Job Number** 23190796

**Job Category** Reservations

**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**The Company**

**The Location**

Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast offers over 295 guest rooms and suites, award winning restaurants and bars and over 14 conference and meeting spaces, all in an absolute beachfront environment.

**The Role**

We are currently looking for an experienced **Reservations Agent** to join our Reservations team.

As the Reservations Agent you will handle all incoming reservations as a priority ensuring that the hotel is maximising sales of property rooms and facilities and may assist the Group Reservations as required.

Your key responsibilities will include, but are not limited to:

- Answering incoming calls from the general public
- Supporting our Marriott Bonvoy loyalty members with enquiries and membership information
- Delivering exceptional service to our guests in meeting requests and exceeding guest expectations
- Promoting the hotel's facilities and converting enquiries into bookings
- Ensuring booking details are complete and correct at all times
- Following up on reservation details and entering details into the property management system
- Liaising with travel agents to ensure booking details are correct
- Checking daily arrivals and confirming details to ensure a smooth and seamless stay for every guest
- Following up on methods of payment with guests

**What we are looking for**
- Previous Reservations experience in a Hotel Reservations or Front Office environment
- A passion for client and guest engagement and developing strong relationships built on trust and confidence
- Professional communication and genuine interpersonal skills
- A great eye for detail to ensure all data is entered correctly
- Effective time management in a fast-paced environment
- A team player
- Proficiency with Microsoft Office programs, particularly Outlook, Excel, Word and PowerPoint
- Previous experience with Opera PMS of a similar reservations system

**The Benefits**

Enjoy the benefits of unlimited career opportunities, to attract and retain the best and brightest people for our team, we offer a range of exceptional benefits, including:

- Generous discounts on accommodation, food, beverage and spa treatments around the world - for you, your family and friends too
- Exclusive discounts on local gym memberships, health cover, electronics, appliances and more
- Free duty meals every workday
- Discounted onsite parking
- Enhanced Super - For every 5 years of continuous service in Marriott Hotels, we’ll contribute an additional 1% to your nominated superannuation fund
- Employee Assistance Program - make the most of confidential counselling and support for you and your immediate family - all fully-covered by us.
- Personalised online and in-person training
- Birthday Leave - each year you get the gift of 1 day paid leave to spend at any point during your birthday month
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws_

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.


  • Reservations Agent

    2 months ago


    Gold Coast, Australia Village Roadshow Limited Full time

    **Reservations Agent - Groups Coordinator** **Main Beach, QLD** **Part Time - $25.80 p/hr (Mon-Fri) | $32.25 p/hr (Sat) | $38.70 p/hr (Sun)** Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback...

  • Reservations Agent

    2 months ago


    Gold Coast, Australia RACV Full time

    **Gold Coast | RACV Royal Pines Resort**: - **Part-time**: - **Competitive salary + penalties | Discounts on RACV products & resorts** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At...

  • Reservation Agent

    7 months ago


    Gold Coast, Australia The Star Entertainment Group Full time

    **Reservations Agent - Group Bookings** The Star Gold Coast is seeking a motivated Reservations Services Agent experienced in group bookings to be the ambassador for our award-winning restaurants and luxury 5-Star Hotels. As the voice and point of contact for our guests, this role will suit someone with the ability to deliver world class customer service...


  • Gold Coast, Australia AccorHotels Full time

    **Mantra Legends** is an iconic hotel, with its superb central location and history of being a meeting point for Surfers society. These days, it’s popular with overseas visitors, who can enjoy a drink in the lobby bar followed by the famous nightly seafood banquet in the hotel’s own Fables restaurant. Join a legendary crew and work with the best. Do you...


  • Gold Coast, Australia Marriott International, Inc Full time

    **Job Number** 23083645 **Job Category** Reservations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...


  • Gold Coast, Australia AccorHotels Full time

    **Novotel Surfers Paradise is conveniently located in the heart of Surfers Paradise and our beautiful iconic beaches. The hotel features 408 rooms, along with a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool Bar as well as in-room dining. We offer a hospitable and family friendly, providing genuine hospitality for our guests....


  • Gold Coast, Australia My HR Department Full time

    **Stunning Whitsunday Resort** **Enjoy an outdoor lifestyle on your days off.** **We are looking to hire an experience Reservations Agent with 1-2 years current Reservation/Front Office experience with a 4/5 star Hotel/Resort to join our fantastic team.** **This very busy role will involve**: **Assisting with phone enquiries and assisting guests update...


  • Gold Coast, Australia Mondrian Full time

    **Company Description** Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and...


  • Gold Coast, Australia Village Roadshow Limited Full time

    **Reservations Team Leader** **Full-Time** **Sea World Resort, Main Beach, Gold Coast** **About the company**: Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining...

  • Guest Service Agent

    1 week ago


    Gold Coast, Australia Accor HQ Full time

    **Peppers Soul **is a beachfront hotel towering 77 storeys over the rest of Surfers Paradise and offering prestigious luxury accommodation. From its valet parking to its impressive hatted restaurant and expansive wine cellar, everything about this landmark hotel represents refinement. It also sets the standard in customer service, so you’ll need a strong...

  • Guest Service Agent

    1 week ago


    Gold Coast, Australia Accor HQ Full time

    **Peppers Broadbeach**, located in the heart of the Gold Coast’s premier dining precinct, is the epitome of stylish holiday making. From its sculpted towers to its Zen gardens and rooftop pools, this hotel combines the convenience of a location that’s close to the beach, shopping and light rail system with the comfort and service standards associated...

  • Guest Service Agent

    2 weeks ago


    Gold Coast, Australia Accor HQ Full time

    Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a** Guest Service Agent** and build your career with Accor. **As our next Guest Service Agent, you will**: - Deliver service excellence, from check in to check out and everywhere in between - Often be the first point of contact for guests...

  • Guest Service Agent

    2 weeks ago


    Gold Coast, Australia Accor HQ Full time

    Located in the Gold Coast’s chic Broadbeach area, **Mantra Broadbeach on the Park** offers 60 apartments and facilities including a heated pool, spa, sauna, gym and conferencing for up to 40 delegates. You’ll love the convenience of the light rail system outside its front door and the shopping nirvana of Pacific Fair just across the road. Do you go the...

  • Guest Service Agent

    2 weeks ago


    Gold Coast, Australia Accor HQ Full time

    **Peppers Broadbeach**, located in the heart of the Gold Coast’s premier dining precinct, is the epitome of stylish holiday making. From its sculpted towers to its Zen gardens and rooftop pools, this hotel combines the convenience of a location that’s close to the beach, shopping and light rail system with the comfort and service standards associated...

  • Guest Service Agent

    7 days ago


    Gold Coast, Australia Accor HQ Full time

    Located in the heart of hip and happening Broadbeach,** Mantra Sierra Grand** is a resort that offers modern and stylish apartments and a host of facilities and services including heated pools and spas, sauna, steam room, tennis court, gym and in-house theatre. Enjoy a work environment that’s hard to leave - but when you do there’s the light rail just...

  • Guest Service Agent

    7 months ago


    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent - Nights** **Part Time - $24.87 p/h Monday-Friday | $31.09 p/h Sat | $37.31 p/h Sun (+ allowances)** **Sea World Resort, Main Beach Gold Coast** **About the company**: Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village...

  • Guest Service Agent

    2 weeks ago


    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Part Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 Sunday Sea World Resort, Main Beach Gold Coast** **About the role**: Work at Australia’s only Theme Park Resort! Interact with our guests during check in and check out, take reservations, answer calls and assist guests with their queries. **Duties**: - Meet and greet...

  • Guest Service Agent

    7 months ago


    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Full Time & Part Time roles available** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts throughout our...

  • Guest Service Agent

    7 months ago


    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Casual $31.09/hr Mon-Fri, $37.31/hr Sat, $43.52/hr Sun** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts...

  • Guest Service Agent

    7 months ago


    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Casual $29.40 per hour Monday-Friday, $35.28 Saturday, $41.16 Sunday** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of...