Customer Service and Debt Recovery Specialist
4 days ago
About the Role
Symmetry Human Resources Group Pty Ltd is seeking a skilled Customer Service and Debt Recovery Specialist to join our team in Melbourne's CBD. As a Collections Officer, you will be responsible for responding to customer inquiries via phone, updating and processing customer information, and delivering timely resolutions.
Key Responsibilities:
- Respond to customer inquiries via phone relating to customer collections
- Accurately update and process customer information into systems
- Take ownership of customer commitments and deliver timely resolutions
- Work collaboratively with other team members to resolve complex cases
- Ensure customer satisfaction through effective problem-solving
What We're Looking For:
- Strong customer service skills
- Previous experience in Telco and Debt Collection roles is advantageous but not essential
- Ability to work efficiently under pressure while maintaining a customer-first approach
Benefits:
- Competitive salary: $52,001 + Super ($57.008 package)
- Comprehensive training in collections provided
- Vibrant office location in the heart of Melbourne CBD
- Permanent Full Time Employment
- Multinational Company with career opportunities
About Us:
Symmetry Human Resources Group Pty Ltd is a renowned multinational organization dedicated to providing exceptional customer service and support. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
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Melbourne, Victoria, Australia Symmetry Human Resources Group Pty Ltd Full timeAbout the RoleSymmetry Human Resources Group Pty Ltd is seeking a skilled Customer Service and Debt Recovery Specialist to join our team in Melbourne's CBD. As a Collections Officer, you will be responsible for responding to customer inquiries via phone, updating and processing customer information, and delivering timely resolutions.Key...
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