Customer Service and Debt Recovery Specialist

4 days ago


Melbourne, Victoria, Australia Symmetry Human Resources Group Pty Ltd Full time

About the Role

Symmetry Human Resources Group Pty Ltd is seeking a skilled Customer Service and Debt Recovery Specialist to join our team in Melbourne's CBD. As a Collections Officer, you will be responsible for responding to customer inquiries via phone, updating and processing customer information, and delivering timely resolutions.

Key Responsibilities:

  • Respond to customer inquiries via phone relating to customer collections
  • Accurately update and process customer information into systems
  • Take ownership of customer commitments and deliver timely resolutions
  • Work collaboratively with other team members to resolve complex cases
  • Ensure customer satisfaction through effective problem-solving

What We're Looking For:

  • Strong customer service skills
  • Previous experience in Telco and Debt Collection roles is advantageous but not essential
  • Ability to work efficiently under pressure while maintaining a customer-first approach

Benefits:

  • Competitive salary: $52,001 + Super ($57.008 package)
  • Comprehensive training in collections provided
  • Vibrant office location in the heart of Melbourne CBD
  • Permanent Full Time Employment
  • Multinational Company with career opportunities

About Us:

Symmetry Human Resources Group Pty Ltd is a renowned multinational organization dedicated to providing exceptional customer service and support. We offer a dynamic and supportive work environment, with opportunities for career growth and development.



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