Recovery Specialist

1 week ago


Melbourne, Victoria, Australia Wall Street Full time
{"title": "Recovery Specialist", "content": "Role Overview

We are seeking a skilled Recovery Specialist to join our team at Wall Street. As a key member of our Recovery & Customer Care team, you will be responsible for liaising with customers to provide outstanding customer service and maximise the timely recovery of debts.

Key Responsibilities
  • Respond to customer enquiries or complex customer needs through various communication channels.
  • Apply knowledge and judgment to effectively resolve complex enquiries, accurately identifying and resolving customer enquiries according to standard procedures and business requirements.
  • Engage with internal and external stakeholders, taking ownership through to resolution, and effectively communicating with customers.
  • Set clear payment terms with customers and ensure they understand the consequences of not paying on time.
  • Make inbound and outbound credit calls to recover delinquent accounts.
  • Support other credit activities as required.
  • Ensure Bizcap's reputation is well managed through the delivery of the customer experience.
About You
  • Driven and eager to learn.
  • Customer service experience in any industry.
  • Out-of-the-box thinker.
  • Team player.
  • Excellent written and verbal communication skills.
  • No financial experience required; applicants from all backgrounds and entry-level candidates encouraged to apply.
What We Offer
  • Opportunity to progress your career and make a mark in the industry.
  • Competitive salary.
  • Part of a fun and engaged team, with regular company events and activities.
  • Amazing workplace culture.
  • Brand new office based in Toorak Village.
", "lang_code": "en-US"}
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