Debt Recovery Specialist

2 weeks ago


Melbourne, Victoria, Australia Symmetry Human Resources Group Pty Ltd Full time
About the Role

We are seeking a highly skilled and motivated Debt Collections Associate to join our team at Symmetry Human Resources Group Pty Ltd.

As a Debt Collections Associate, you will be responsible for handling inbound customer calls, updating and processing account information accurately, and resolving customer queries related to payments and account issues promptly.

Key Responsibilities
  • Handle inbound customer calls and respond to debt collection inquiries
  • Update and process account information accurately and efficiently
  • Resolve customer queries related to payments and account issues in a timely and professional manner
  • Collaborate with team members to resolve complex cases
  • Communicate clearly and empathetically with customers to guide them through their options
  • Maintain professionalism and integrity in all interactions
Requirements

To be successful in this role, you will need:

  • Previous experience in debt collections or a related field
  • Experience working in a customer-facing role, preferably in the telecommunications industry
What We Offer

As a Debt Collections Associate at Symmetry Human Resources Group Pty Ltd, you will have the opportunity to work in a dynamic and supportive environment, where you can develop your skills and expertise in debt collections.

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.


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