Claims and Assessing Business Solutions Specialist

7 days ago

North Lakes, Queensland, Australia Auto & General Full time
About Us

Auto & General is a leading Australian insurer, providing a range of general insurance products to safeguard customers' most valued possessions. Our mission is to deliver exceptional customer experiences through our multi-award-winning brand, Budget Direct, and partnerships with leading brands.

The Role

The Claims and Assessing Division is responsible for managing the claims process to control costs while providing seamless customer journeys. Our aim is to deliver prompt service with personal attention to all customers, while remaining vigilant in the management of incurred costs.

Key Responsibilities
  • Claims and Assessing Process Improvement: Ensure the successful design and development of solutions for Claims and Assessing, including analysis activities for new business processes, new products, and operational process improvements.
  • Business Requirements Definition: Define and document business requirements, model business processes, and define and document IT functional specifications.
  • User Acceptance Testing: Coordinate user acceptance testing and ensure that solutions fully meet original requirements.
  • Change Management: Effectively manage issues, change requests, and testing to balance quality with cost and timeliness impacts.
  • Stakeholder Management: Build confidence with stakeholders, creating positive relationships and credibility through collaborative working.
Requirements
  • Tertiary qualifications in a related discipline.
  • Minimum of 2-5 years' experience as a Business Analyst.
  • Strong business process modelling (BPMN, Visio), As-Is/To-Be process mapping, and data models.
  • Highly developed written and verbal communication skills.
  • Facilitation skills.
  • Stakeholder management.
  • Excellent interpersonal and relationship management skills, with the proven ability to work at all levels of an organisation.
  • A superior level of attention to detail and accuracy.
  • The ability to work autonomously while maintaining focus.
  • Experience in managing and completing user acceptance testing.
  • Must be a strong problem solver, comfortable with complexity and ambiguity.
  • A passion for the User Experience.
What We Offer
  • Extra leave - Enjoy additional leave days on us.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Perks App - Access to an employee benefits and discounts app called 'Perks' offering great discounts, offers, and programs across a range of areas.

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