Leading Service Experience Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $65,000
Lead Service Manager - Mediterranean Venue

About Us

We specialize in creating exceptional dining experiences within airports. With over 50 years of expertise, we're passionate about providing people with what they want, when they want.

We operate some of Australia's most renowned brands across a range of exclusive services and venues. Our Melbourne Airport business is home to iconic brands like MoVida and Biggie Smalls by Shane Delia.

We're seeking an experienced Lead Service Manager for our new Mediterranean inspired venue Mezze Za Za. Located in Melbourne's Terminal 4 domestic food court, Mezze Za Za serves char-grilled souvlaki meats using traditional Mediterranean spices and blends.

The successful candidate will be responsible for overseeing Mezze Za Za during its busy periods by delivering exceptional customer service and leading the team by example.

To succeed in this role, you'll need to be an organized and passionate leader with a 'customer-obsessed' focus that drives sales and builds a regular client base.

You'll work closely with the venue chefs while supporting your team by leading on the floor, managing shifts and assisting the Food and Beverage Manager to achieve targets.

We pride ourselves on our GRIT culture = Growth, Respect, Innovation & Teamwork. We create exceptional dining experiences for all our customers and are constantly looking for new ways to deliver on food & beverage solutions that excite and delight our customers.

We create teams where diversity and inclusion are in everything we do and we empower everyone to learn, grow and perform to their best.

Our benefits include flexible hours offering a positive work-life balance, staff airport parking provided, discounted meals across our 12 venues, fully funded Cert 3 and/or 4 in Hospitality & Leadership, ongoing training and coaching to support you in growing into your next role with us, $300 bonus for any family or friend referrals, and a safe working environment.

  • Proven experience in similar supervisor/shift supervisor/manager role
  • Previous experience within a fast-paced food & beverage retailer is ideal - experience within a Fast Food/Mediterranean/Kebab/Souvlaki environment is highly regarded
  • Experience providing a high level of customer service
  • Ability to prepare light snacks & beverages
  • Experience in cash handling and POS operation to process orders
  • Exceptional customer service skills
  • Able to delegate and motivate team members
  • A high level of communication with the ability to give on-the-spot feedback
  • Great multi-tasking skills with the ability to work in a fast-paced environment

  • Experience Leader

    5 days ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Experience Leader

    1 week ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • General, Rehab or Geriatric Medicine Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Specialist Partners Full time $150,000 - $200,000 per year

    Specialist Physician – Geriatric & Complex Care PartnershipLocation: South-Eastern Melbourne (Dandenong)Employment Type: Contract / Partnership ArrangementWe are seeking a Rehabilitation Physician, General Physician, or Geriatrician to partner with our expanding multidisciplinary aged care service. This is a unique opportunity to combine high-level...

  • Leading Customer Experience Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeExcellence Full time $150,000 - $170,000

    Customer Experience LeadWe are seeking an experienced specialist to shape and build a brand-new customer experience insights function from the ground up.This is an exciting opportunity to lead our customer-centric strategy, applying strong design skills, analytical prowess, and effective communication abilities to drive organisational success.Main...

  • Lead Financial Services Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeFinancial Full time $100,000 - $140,000

    Job Title: Lead Financial Services SpecialistJob Summary: We are seeking an experienced Lead Financial Services Specialist to oversee accounting processes, manage a team of accountants and provide strategic advice on tax planning and wealth preservation."],

  • Service Experience Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerCentricity Full time $100,000 - $145,000

    Customer Experience LeadershipWe aim to provide exceptional customer service by creating unique and memorable experiences for millions of customers annually.Your OpportunityAs a Customer Service Manager, you will lead teams to create lasting interactions with customers. Key responsibilities include team development, operational management, and driving...

  • Veterinary Practice Manager – Client Services

    2 weeks ago

    Melbourne, Victoria, Australia Melbourne Animal Specialist Hospital Full time $90,000 - $120,000 per year

    Job Title: Practice Manager – Client Services - Melbourne Animal Specialist HospitalMASH is seeking a passionate and motivated Practice Manager to lead our Client Services team and work with our clinical teams to provide exceptional service to both pet owners and our referring vets. This is a full time, on-site role.Melbourne Animal Specialist Hospital...

  • Experience Service Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeService Full time $100,000 - $120,000

    Exceptional Service LeaderWe are seeking a talented professional to drive exceptional service experiences and support our specialist team. As a key member of our leadership team, you will work closely with us to bring innovative ideas to life, enhance customer experience, and uphold store standards.Key Responsibilities:Lead by example in delivering...

  • Lead Customer Service Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $103,920 - $125,735

    Job Title: Lead Customer Service SpecialistJob Description:We are seeking an experienced and customer-focused leader to join our team as a Lead Customer Service Specialist. As a key member of our operations team, you will provide first-level triage and response to enquiries from platforms and serve as the escalation point for the team where enquiries from...

  • Business Dev. Manager

    7 days ago

    Melbourne, Victoria, Australia Experience Education Full time

    **Company Overview**:World Challenge, Travelopia Group and a KKR owned company, and is a leading provider of educational travel - offering a wide range of experiences for students: including expeditions, within Australia and overseas, and now expanding into a broad range of international trips covering core curriculum topics, sports tours and learning...