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Service Experience Lead
2 weeks ago
We aim to provide exceptional customer service by creating unique and memorable experiences for millions of customers annually.
Your OpportunityAs a Customer Service Manager, you will lead teams to create lasting interactions with customers. Key responsibilities include team development, operational management, and driving customer satisfaction excellence.
About the RoleThis full-time position requires leading teams, managing operations, and driving customer service excellence. As a leader, you will coach teams to deliver outstanding customer experiences and drive improvements in customer satisfaction.
Responsibilities- Lead and Develop Teams: Coach and mentor teams to achieve excellence in delivering customer experiences and improving customer satisfaction.
- Foster a Customer-Centric Culture: Create an environment where customer needs are at the heart of everything we do.
- Manage Team Performance: Oversee recruitment, performance, succession planning, and ongoing professional development.
- Ensure Operational Efficiency: Manage resources to ensure seamless day-to-day operations.
- Utilise Insights and Feedback: Analyse customer feedback to identify areas for improvement.
- Enhance Experiences: Collaborate with internal and external partners to continually improve customer experiences.
- Champion Our Service Values: Drive recognition programs and uphold our service promise.
