Leading Customer Experience Specialist

4 days ago

Melbourne, Victoria, Australia beBeeExcellence Full time $150,000 - $170,000
Customer Experience Lead

We are seeking an experienced specialist to shape and build a brand-new customer experience insights function from the ground up.

This is an exciting opportunity to lead our customer-centric strategy, applying strong design skills, analytical prowess, and effective communication abilities to drive organisational success.

Main Responsibilities:
  • Design and Refine Customer-Centric Strategies: Collaborate with cross-functional teams to develop comprehensive customer journey maps, service blueprints, personas, and experience frameworks.
  • Evaluate Programme Impact: Develop key performance indicators and measure customer feedback from multiple channels.
  • Turn Insights into Actionable Recommendations: Analyse qualitative and quantitative data to provide actionable recommendations for leadership.
  • Build Client-Centric Culture: Embed a client-centric culture through workshops, tools, and capability-building initiatives.
Requirements:
  • 7+ years' experience in customer experience, insights, or evaluation, preferably in professional services.
  • Strong Analytical Skills: Ability to interpret data and tell compelling stories.
  • Excellent Communication Skills: Human-centred design and customer journey mapping expertise.
  • Collaborative Mindset: Ability to work across teams and projects.
What We Offer:
  • Growth Opportunities: Direct influence on strategy and service delivery.
  • Collaborative Environment: Opportunity to work with experienced professionals.

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