Lead Customer Service Specialist

1 week ago


Melbourne, Victoria, Australia beBeeLeadership Full time $103,920 - $125,735

Job Title: Lead Customer Service Specialist

Job Description:

We are seeking an experienced and customer-focused leader to join our team as a Lead Customer Service Specialist. As a key member of our operations team, you will provide first-level triage and response to enquiries from platforms and serve as the escalation point for the team where enquiries from workers seeking support are more complex or nuanced.

The successful candidate will have demonstrated customer service team management experience, substantial experience in triaging and managing high volume workflows, and highly empathetic verbal and written communication skills to address complex enquiries.

Key Responsibilities:
  • Provide first-level triage and response to enquiries from platforms
  • Serve as the escalation point for the team where enquiries from workers seeking support are more complex or nuanced
  • Build and maintain effective stakeholder relationships with internal teams and external agencies
  • Determine the service's resource allocation, including managing the team's roster
  • Ensure the team maintains current and accurate case management records, systems, and databases
Requirements:
  • Customer service team management experience
  • Substantial experience in triaging and managing high volume workflows
  • Highly empathetic verbal and written communication skills

Working Arrangements: This position is available on a full-time basis. The department provides a supportive and inclusive workplace culture.

How to Apply: To be considered for this role, please submit your application which includes a cover letter addressing the selection criteria and a resume via the [insert link]. We encourage applicants to submit their applications by [insert deadline].



  • Melbourne, Victoria, Australia Csc (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...


  • Melbourne, Victoria, Australia Lead Group Consultancy Full time

    Location: Altona, Australia- Warehousing, Transport and DG- Dynamic team environmentMy client, a dynamic organization in Altona, is seeking a dedicated Customer Service Officer to join their team. Reporting to the Site Manager, this role plays a pivotal part in delivering exceptional service to our valued customers.**Key Responsibilities**:- Customer Service...


  • Melbourne, Victoria, Australia beBeeCommunity Full time $73,842 - $89,961

    About This RoleAs a seasoned professional, you will be responsible for leading a team of specialists who provide administrative and operational support to clients.This leadership role requires the ability to motivate and guide your team towards delivering exceptional service standards. You will be an escalation point for any issues that arise and work...


  • Melbourne, Victoria, Australia Nes Fircroft Full time

    NES Fircroft are currently recruiting for a customer service specialist for a leading solar manufacturer in Melbourne.This is an exciting opportunity for an experienced adminstrator with SAP experience to join a growing engineering business.**Responsibilties**- Responsibility for general internal indirect purchasing and supply chain activities for local...


  • Melbourne, Victoria, Australia Troocoo Pty Ltd Full time

    A federal Government Department servicing Australians- National company with ongoing support and training- Full time or Part time contract availableExciting new**Customer Service** opportunity within a leading national organisation. Would you describe yourself as positive, eager to learn and maintaining strong customer service abilities? Do you feel you have...


  • Melbourne, Victoria, Australia beBeeService Full time $45,000 - $80,000

    Customer Service AmbassadorWe are seeking passionate individuals to join our team across a number of departments including replenishment, technology and customer service. Our team members are customer service specialists, providing expert advice to customers in a wide range of products and services.This role requires flexibility across a range of operating...


  • Melbourne, Victoria, Australia beBeeLeadership Full time $104,115 - $143,777

    Job Overview\We are seeking an exceptional leader to spearhead our customer service team. As the Branch Manager, you will be responsible for driving business growth, inspiring your team, and delivering exceptional service.This is an exciting opportunity to lead a dynamic team and contribute to the success of our organization. You will have the chance to...


  • Melbourne, Victoria, Australia Troocoo Pty Ltd Full time

    National company with ongoing support and training- A federal Government Department servicing Australians- Full time or Part time contract availableExciting new**Customer Service** opportunity within a leading national organisation. Would you describe yourself as positive, eager to learn and maintaining strong customer service abilities? Do you feel you have...


  • Melbourne, Victoria, Australia beBeeCustomerService Full time $45,000 - $60,000

    Customer Service SpecialistWe are seeking a highly skilled and enthusiastic Customer Service Specialist to join our team.The successful candidate will have excellent customer service skills, with the ability to work independently and as part of a team.Key Responsibilities:Preparing client files for specialist consultantsProviding administrative and...


  • Melbourne, Victoria, Australia beBeeCustomer Full time $48,000 - $77,000

    Customer Service SpecialistWe strive to deliver exceptional customer experiences at our stores.Our team of Customer Service Specialists are the face of our convenience operation, providing personalized interactions that keep our customers coming back for more.The ideal candidate will have a passion for delivering great customer service, creating high-quality...