Hardship Management Professional

7 days ago

Sydney, New South Wales, Australia beBeeCustomerEngagement Full time $80,000 - $100,000
Financial Assistance Consultant Role

We are seeking a skilled professional to manage hardship cases and provide advice and options to customers.


The ideal candidate will have previous experience in collections and hardship management, with a strong focus on customer engagement and quality outcomes.


Key Responsibilities:
  • Manage hardship cases by engaging with customers to provide bespoke advice and options.
  • Develop and implement approaches to help customers manage payments and monitor agreements.
  • Liaise with customers regularly to monitor and respond to changing circumstances.

Required Skills and Qualifications:
  • 2-5 years' experience in collections and hardship management.
  • Strong customer focus and excellent communication skills.
  • Solid interpersonal skills and ability to build strong relationships with customers.

Benefits of the Opportunity:

This is an exciting opportunity to work in a stable and growing environment, with a professional atmosphere and a chance to develop your skills in personal insolvency and hardship management.


What We Offer:
  • An attractive salary package with bonus opportunities.
  • A supportive and collaborative team environment.
  • Ongoing training and development opportunities.

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