Service Delivery Officer

2 weeks ago


Perth, Western Australia Australian Taxation Office Full time
Service Delivery Officer

We are seeking passionate and client-focused individuals to fill Service Delivery Officer roles in our Frontline Operations group, providing high-quality service to clients in a scheduled contact centre environment.

About the Role
  • Interact with clients over the phone to assist them with their tax, superannuation, and registration obligations
  • Manage the processing of account activities received via phone, paper, web-chat, email, and online portals
  • Use good judgment and apply policies and procedures to decision making
  • Be responsive to changing client and business needs and manage competing priorities to deliver outcomes
  • Work collaboratively and share knowledge amongst your team and actively support continuous improvement
About Us

We are the Australian Taxation Office, and we are committed to providing excellent service to our clients. We value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all.

We are an equal opportunity employer, and we welcome applications from people with disability. We provide reasonable adjustments to support candidates with disability participate in our recruitment processes.



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