Service Delivery Officer

2 weeks ago


Perth, Western Australia Australian Taxation Office Full time
Job Summary

We are seeking passionate and client-focused individuals to join our Frontline Operations group as Service Delivery Officers. As a key member of our team, you will provide high-quality service to clients, ensuring their tax, superannuation, and registration obligations are met.

Key Responsibilities
  • Interact with clients over the phone to assist with account activities, tax, and superannuation queries.
  • Manage the processing of account activities received via various channels, including phone, paper, web-chat, email, and online portals.
  • Apply policies and procedures to decision-making, ensuring accurate and timely outcomes.
  • Work collaboratively with the team to deliver high-quality service and support continuous improvement.
Work Environment

As a Service Delivery Officer, you will work in a scheduled contact centre environment, interacting with clients to provide exceptional service. You will be part of a dynamic team that values diversity, inclusivity, and continuous learning.

Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, managing competing priorities.
  • Strong attention to detail and ability to apply policies and procedures.
  • Collaborative mindset and willingness to learn and grow.
What We Offer

We offer a supportive and inclusive work environment, opportunities for professional growth and development, and a competitive salary package. If you are passionate about delivering exceptional service and making a difference in the lives of our clients, we encourage you to apply.



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