Service Delivery Officer

4 weeks ago

Perth, Western Australia Australian Taxation Office Full time
Job Summary

We are seeking passionate and client-focused individuals to join our Frontline Operations group as Service Delivery/Debt Collection Officers.

About the Role

This role involves assisting clients through various channels to meet their taxation, superannuation, and registration obligations. You will work with clients to understand their specific needs and provide tailored advice based on legislation, policy, and procedures.

Key Responsibilities
  • Assist clients through telephony to meet their taxation, superannuation, and registration obligations.
  • Process account activities through various channels, including phone, paper, web-chat, email, and online portals.
  • Negotiate, assist, and provide advice to clients to facilitate payment, lodgement, and debt recovery.
  • Manage difficult conversations to support clients in meeting their obligations, including vulnerable, hardship, and crisis-impacted clients.
Working with Us

You will work as part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvements. We value diversity and provide reasonable adjustments to support candidates with disability participate in our recruitment processes.

We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional client service and have a strong understanding of taxation and superannuation, we encourage you to apply.

For more information, please refer to the candidate information kit.

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