Service Delivery Manager

11 hours ago


Perth, Western Australia Western Power Full time
About the Role

This is an exciting opportunity to join Western Power's Tech & Enterprise Services team as a Service Delivery Manager. As a key member of the team, you will be responsible for managing the delivery of ICT services from internal and external service providers to ensure that customer expectations are met.

Key Responsibilities
  • Provides ownership and strategic leadership for the efficient and effective execution of ITIL processes.
  • Ensures the delivery of high-quality ICT services that meet customer expectations.
  • Develops and implements service management strategies to improve service delivery and customer satisfaction.
  • Collaborates with internal stakeholders to identify and prioritize business requirements and develop solutions to meet those needs.
  • Manages relationships with external service providers to ensure timely and effective delivery of services.
Requirements
  • 8-10 years ICT or Business experience, including experience in the delivery of IT Service Management.
  • Broad and extensive understanding of information technology and industry trends.
  • In-depth understanding of ITIL framework and ICT Service Management best practice.
  • Experience leading under pressure in crisis situations.
  • Experience providing services to demanding internal customers.
  • Experience in delivering business-focused outcomes.
  • Used to data-driven and risk management approach to decision making.
  • Commercial acumen and experience managing outsourced service providers.
About Western Power

Western Power is a leading energy company that is committed to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering our employees to drive innovation as we develop a network that will serve the Western Australian community for generations.

We offer a range of benefits, including flexible work arrangements, salary packaging, social club activities, and discounted health insurance and gym membership. We are an award-winning employer and are committed to diversity and inclusivity, encouraging applications from all backgrounds.



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