Service Delivery Manager
11 hours ago
This is an exciting opportunity to join Western Power's Tech & Enterprise Services team as a Service Delivery Manager. As a key member of the team, you will be responsible for managing the delivery of ICT services from internal and external service providers to ensure that customer expectations are met.
Key Responsibilities- Provides ownership and strategic leadership for the efficient and effective execution of ITIL processes.
- Ensures the delivery of high-quality ICT services that meet customer expectations.
- Develops and implements service management strategies to improve service delivery and customer satisfaction.
- Collaborates with internal stakeholders to identify and prioritize business requirements and develop solutions to meet those needs.
- Manages relationships with external service providers to ensure timely and effective delivery of services.
- 8-10 years ICT or Business experience, including experience in the delivery of IT Service Management.
- Broad and extensive understanding of information technology and industry trends.
- In-depth understanding of ITIL framework and ICT Service Management best practice.
- Experience leading under pressure in crisis situations.
- Experience providing services to demanding internal customers.
- Experience in delivering business-focused outcomes.
- Used to data-driven and risk management approach to decision making.
- Commercial acumen and experience managing outsourced service providers.
Western Power is a leading energy company that is committed to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering our employees to drive innovation as we develop a network that will serve the Western Australian community for generations.
We offer a range of benefits, including flexible work arrangements, salary packaging, social club activities, and discounted health insurance and gym membership. We are an award-winning employer and are committed to diversity and inclusivity, encouraging applications from all backgrounds.
-
IT Service Delivery Manager
1 month ago
Perth, Western Australia IBM Full timeJob Title: IT Service Delivery ManagerWe are seeking a highly skilled IT Service Delivery Manager to oversee the delivery of IT services.The ideal candidate will be responsible for ensuring the seamless delivery of IT services, meeting service level agreements (SLAs), and managing relationships with internal and external stakeholders.This role demands a...
-
Service Delivery Manager
3 weeks ago
Perth, Western Australia Atos SE Full timeJob Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Atos SE. As a Service Delivery Manager, you will be responsible for ensuring the effective delivery of Managed IT services to key enterprise customers.Key Responsibilities:Ensure the delivery of contracted services to agreed service levels.Develop,...
-
Service Delivery Manager
3 weeks ago
Perth, Western Australia Atos SE Full timeJob Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Atos SE. As a Service Delivery Manager, you will be responsible for ensuring the effective delivery of Managed IT services to key enterprise customers.Key Responsibilities:Ensure the delivery of contracted services to agreed service levels.Develop,...
-
Service Delivery Manager
1 week ago
Perth, Western Australia Atos SE Full timeJob Title: Service Delivery ManagerAt Atos, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the effective delivery of Managed IT services to key enterprise customers.Key Responsibilities:Ensure the delivery of contracted services to agreed service levels.Develop,...
-
Service Delivery Manager
12 hours ago
Perth, Western Australia Atturra Full timeUnlock Your Potential in a Dynamic RoleAt Atturra, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Managed Services area, you'll be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.About the RoleThis is a fantastic opportunity to work...
-
Service Delivery Manager
3 weeks ago
Perth, Western Australia Carrier Full timeAbout the RoleWe are seeking a highly skilled Service Manager to join our team at Carrier. As a Service Manager, you will be responsible for overseeing and managing all aspects of the service delivery process, including contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management.Key...
-
Service Delivery Manager
2 weeks ago
Perth, Western Australia Carrier Full timeAbout the RoleThis is an exciting opportunity to join Carrier as a Service Manager, based in Perth. As a key member of our team, you will be responsible for overseeing and managing all aspects of the service delivery process, including contract delivery, contract renewals, account receivable management, team coordination, and customer relationship...
-
Service Delivery Manager
2 weeks ago
Perth, Western Australia Carrier Full timeAbout the RoleThis is an exciting opportunity to join Carrier as a Service Manager, based in Perth. As a key member of our team, you will be responsible for overseeing and managing all aspects of the service delivery process, including contract delivery, contract renewals, account receivable management, team coordination, and customer relationship...
-
Service Delivery Manager
1 week ago
Perth, Western Australia Carrier Full timeService Manager Job DescriptionAbout the RoleWe are seeking a highly skilled Service Manager to oversee and manage all aspects of our service delivery process. This includes contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management.Key ResponsibilitiesLead and manage a team of service...
-
Service Delivery Manager
2 months ago
Perth, Western Australia Schindler Lifts Australia Full timeAbout the Role:We are seeking an experienced Service Manager to join our team at Schindler Lifts Australia. As a key member of our operations team, you will be responsible for leading a team of service technicians and ensuring the delivery of high-quality services to our customers.Key Responsibilities:Lead a team of service technicians to ensure the delivery...
-
Service Delivery Manager
1 day ago
Perth, Western Australia Carrier Full timeJob SummaryWe are seeking a highly skilled Service Manager to oversee and manage all aspects of our service delivery process in Perth. This role involves leading a team of service technicians and subcontractors, optimising resources, ensuring financial performance meets targets, and driving EH&S initiatives.Key Responsibilities:Lead, manage, and mentor a...
-
Service Delivery Manager
3 days ago
Perth, Western Australia Carrier Full timeAbout the RoleThis is an exciting opportunity to join Carrier as a Service Manager, overseeing and managing all aspects of the service delivery process. The successful candidate will lead a team of service technicians and subcontractors, optimising resources, ensuring financial performance meets targets, and driving EH&S initiatives.Key...
-
Service Delivery Manager
3 weeks ago
Perth, Western Australia Carrier Full timeService Manager Job DescriptionAbout the RoleWe are seeking a highly skilled Service Manager to oversee and manage all aspects of our service delivery process. As a key member of our team, you will be responsible for leading a team of service technicians and subcontractors, optimising resources, ensuring financial performance meets targets, and driving EH&S...
-
Ndis Service Delivery Manager
2 weeks ago
Perth, Western Australia Aroha Services Full timeAbout the RoleWe are seeking an experienced Service Delivery Manager to join our team at Aroha Care Group. As a key member of our Leadership Team, you will play a crucial role in ensuring the successful delivery of our NDIS services.Key ResponsibilitiesLead Conversion & Client Acquisition: Utilize leads provided by stakeholders to convert potential clients...
-
Service Delivery Manager
7 days ago
Perth, Western Australia Pacific Energy Full timePacific Energy is a leading provider of sustainable distributed energy solutions in Australia. Our mission is to drive the transition to a clean energy future.As a pioneer in the renewable energy sector, we offer a comprehensive range of services that integrate solar, wind, battery energy storage, and green hydrogen into new and existing systems. Our team of...
-
Project Manager
3 weeks ago
Perth, Western Australia Ceridian Full timeAbout the OpportunityWe are seeking an experienced Project Manager to join our Dayforce Services Delivery team in the Australia/NZ region. As a Project Manager, you will be responsible for the implementation and delivery of our industry-leading Human Capital Management (HCM) solution.Key ResponsibilitiesManage multiple concurrent projects, working closely...
-
Service Delivery Lead
1 month ago
Perth, Western Australia Sense Recruitment Full timeLead Service Delivery (Contract) – Join a Dynamic Team on a Transformation JourneyAre you a seasoned leader with a passion for driving excellence in service delivery? We're looking for someone who can take our organisation on a transformative journey, guiding and inspiring a talented team of professionals to deliver high-quality technology services.This...
-
Service Delivery Manager
4 weeks ago
Perth, Western Australia Rio Tinto Full timeAbout the RoleRio Tinto is seeking a highly skilled Service Delivery Manager to join our Information Systems and Technology (IS&T) team. As a key member of our team, you will be responsible for managing and aligning practices within Operational Technology to drive business value.Key ResponsibilitiesDefine and implement demand management processes within...
-
Service Delivery Specialist
2 weeks ago
Perth, Western Australia TIMG AU Full timeAbout the RoleWe are seeking a skilled and customer-focused Service Representative to join our team. As a Service Representative, you will be responsible for delivering exceptional customer service to our clients, ensuring timely and efficient delivery of documents and packages.Key ResponsibilitiesPick up and deliver documents and packages to clientsUse a...
-
Service Delivery Officer
2 weeks ago
Perth, Western Australia Australian Taxation Office Full timeService Delivery OfficerWe are seeking passionate and client-focused individuals to fill Service Delivery Officer roles in our Frontline Operations group, providing high-quality service to clients in a scheduled contact centre environment.About the RoleInteract with clients over the phone to assist them with their tax, superannuation, and registration...