Service Delivery Manager

2 weeks ago

Perth, Western Australia Carrier Full time

About the Role

This is an exciting opportunity to join Carrier as a Service Manager, based in Perth. As a key member of our team, you will be responsible for overseeing and managing all aspects of the service delivery process, including contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management.

Key Responsibilities:

  • Lead, manage, and mentor a team of service technicians, apprentices, and subcontractors to ensure high-quality service delivery and foster positive customer relationships.
  • Promote a positive work environment that encourages teamwork, accountability, and continuous learning.
  • Recruit, interview, hire, and train technicians to meet workload demands and fulfill customer requirements.
  • Organise and deliver relevant internal and external role meetings, such as tool box and client meetings.
  • Collaborate with Service Planners, Service Administrators, and other functional team members to ensure the delivery of service, maintenance works, and business requirements.
  • Oversee and manage the entire service delivery process, from initial service requests to contract renewals.
  • Manage the procurement of parts, materials, and tools necessary for maintenance, repairs, and emergency service calls.
  • Monitor and achieve key performance indicators (KPIs) such as productivity, revenue, contract margins, and PM completion.

Requirements:

  • To be successful in this opportunity, you must have:
  • Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines.
  • Demonstrated ability to manage and lead teams, fostering a collaborative and positive work environment to achieve common goals.
  • Exhibit a proactive and resourceful approach to problem-solving, showing the ability to take initiative and find innovative solutions.
  • Goal-driven with a keen eye for detail, ensuring high-quality service delivery and achieving desired outcomes.
  • Able to communicate clearly and concisely with team members, customers, and stakeholders, fostering positive relationships and effective collaboration.
  • Possess strong organisational abilities, enabling efficient management of tasks, resources, and time.
  • Familiarity with service processes and experience using Enterprise Resource Planning (ERP) software to streamline operations and enhance efficiency.
  • A team player with a can-do attitude who is agile, embraces change, and leads by example.
  • Ability to analyse data and information effectively, enabling informed decision-making and continuous process improvement.

What We Offer:

  • Attractive salary package
  • Full-time opportunity
  • Excellent job stability
  • Ongoing training and development opportunities
  • Inclusive work environment
  • Supportive management team

About Us:

Carrier is a global leader in intelligent climate and energy solutions, committed to creating solutions that matter for people and our planet for generations to come. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers.

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.

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