Car Rental Customer Service Representative

2 weeks ago


Melbourne Airport, Australia The NRMA Full time

We are seeking a Car Rental Customer Service Representative to join our team at SIXT Australia. As a key member of our team, you will be responsible for delivering exceptional customer service, creating opportunities to make sales, and ensuring all rental vehicles meet our high standards.

Key Responsibilities:
  • Opening and closing rental agreements
  • Selling additional over-the-counter rental products
  • Managing reservations and organising fleet
  • Speaking with customers face-to-face, over the phone, and via email
  • Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer
  • Inspecting and recording vehicle damage
  • Delivering vehicles between sites
  • Maintaining a clean and safe working area
Qualifications:
  • Flexibility to work between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays
  • Exceptional customer service skills and/or experience
  • Enthusiastic and driven individual who strives to exceed targets
  • Excellent verbal and written communication skills
  • Strong attention to detail with a good work ethic
  • Experience in vehicle detailing or cleaning (preferred but not essential)
  • Current unrestricted Provisional or Full Driver's Licence
  • Full working rights in Australia
Compensation and Benefits:

$34 per hour (award rate) + shift loadings + generous monthly incentives

Uniform and staff car parking provided

'ME' day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year

Employee Referral Program where you may be eligible for a $2000 referral bonus payment

About Us:

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience.



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