Customer Service Representative

1 week ago


Brisbane Airport, Australia Avis Budget Group Full time
About the Role

We are seeking a Customer Service Representative to join our team at Avis Budget Group. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have a seamless experience.

Key Responsibilities:
  • Establish strong relationships with customers to understand their car rental needs
  • Review ABG's various add-ons and services to determine the best options for customers
  • Communicate rental procedures and guidelines effectively to customers
  • Complete rental bookings in a timely and efficient manner
  • Answer customer questions and inquiries in a professional and courteous manner
Perks and Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Hourly pay + loadings + commission incentives
  • Wellbeing program incl. life insurance + discounted health insurance + superannuation options
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Programme (EAP) provided by Converge – 24/7 support for mental health and wellbeing
  • Full training provided to help you achieve your goals & reach your potential
What We're Looking For

We are looking for candidates who possess:

  • A full and valid driver's licence
  • Ability to work in a fast-paced environment while delivering exceptional customer service
  • Previous experience within retail, hospitality, customer service or similar roles
  • Ability to follow procedures and adhere to company guidelines and standards
  • Comfortable learning and using various computer systems to accurately input rental information
About Avis Budget Group

Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission.



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