Claims Administration Specialist

6 days ago


Macquarie Park, Australia Acorn Rentals Full time

About the Role:

The Claims Administration Specialist will be responsible for managing claims from application to invoicing, developing quality clerical and customer service skills with ongoing support and training.

Key Responsibilities:

  • Taking applications/bookings via phone, email, and fax
  • Liaising with insurance companies
  • Making informed decisions on liability in motor vehicle claims
  • Coordinating the delivery and collection of replacement vehicles to clients
  • Contacting Smash Repair Centres in relation to client vehicle repairs
  • Actioning and responding to emails
  • General administration duties
  • Data entry

About the Company:

Acorn Rentals provides replacement vehicles to people involved in motor vehicle accidents and is reimbursed by insurance companies. The company operates from its Head Office in Macquarie Park NSW, receiving bookings, organising vehicle logistics, and handling claims administration for branches in Sydney, Melbourne, Adelaide, Perth, and Brisbane.

Requirements:

  • Confident and friendly phone manner
  • Exceptional written and oral communication skills
  • Intermediate computer and keyboard skills, including Microsoft Office knowledge
  • Ability to work under pressure and meet deadlines
  • Capacity to work independently and as part of a team
  • High level of customer service and rapport-building skills
  • Willingness to learn and take initiative


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