Front Desk Representative
4 days ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Accor Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.
Key Responsibilities
- Guest Services
- Provide warm and welcoming service to all guests, responding promptly to their needs and requests.
- Process guest registrations and check-outs, ensuring accuracy and efficiency.
- Communicate hotel services and amenities to guests, including room rates, packages, and promotions.
- Coordinate guest room billing and settle accounts in accordance with hotel policies.
- Manage front desk operations, including responding to guest inquiries, resolving issues, and maintaining a clean and organized workspace.
- Collaborate with other front office departments to ensure seamless guest service.
- Generate and distribute daily and weekly reports, as required.
- Build strong relationships with guests, responding to their needs and concerns in a professional and courteous manner.
- Resolve guest complaints and issues in a fair and timely manner.
- Work effectively with colleagues to achieve team goals and objectives.
- Communicate clearly and effectively with guests, colleagues, and management.
Requirements
- Education and Experience
- High school graduate or equivalent vocational training certificate.
- Previous experience as a Front Desk Agent in a hospitality setting is an asset.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Computer literacy in Microsoft Windows Applications.
- Knowledge of property management systems, such as Opera.
- Fluency in English, both verbal and non-verbal.
What We Offer
- Paid time off.
- Medical, dental, and vision insurance.
- 401K plan.
- Complimentary shift meal.
- Employee benefit card offering discounted rates at Accor Hotels worldwide.
- Learning programs through our Academy to enhance your skills.
- Opportunities for career development and advancement within Accor Hotels.
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