Return to Work Specialist

4 weeks ago

Darwin, Northern Territory, Australia GB - Global Full time
About the Role

Gallagher Bassett (GB) is a leading third-party claims administrator in Australia and New Zealand, providing expert services to insurers, brokers, government bodies, and self-insured organizations. As a Return to Work Specialist, you will play a critical role in supporting our claims teams with strategic return to work, recovery, and independence advice.

Key Responsibilities
  • Support customers and clients with recovery, return to work, and return to health, undertaking RTW and treater conference visits where required.
  • Support case management of claims with regular face-to-face claim conferencing and proactive identification of recovery risk factors with claims staff within the team.
  • Develop and support strategic return to work and recovery solutions, and coach teams in continuous improvement and best practice claims management.
  • Collaborate with internal and external stakeholders, medical professionals, and Occupational Rehabilitation Providers throughout the recovery journey.
  • Enable injured workers with education, benefits of services, and other rehabilitation and/or vocational support.
  • Educate and inform stakeholders on the return to work process and legislative requirements.
About You
  • Current Australian driver's license (full).
  • Previous experience and qualifications in injury rehabilitation, rehabilitation counselling, or allied health. Experience in a workers' compensation or insurer setting would be highly regarded.
  • Exceptional time management and organisational skills.
  • Effective coaching ability.
  • Highly developed communication skills, with the ability to engage and influence at all levels of organisation.
  • A strategic mindset and approach to work.
  • A strong sense of team and collaboration.
  • A resilient attitude.
What We Offer

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including:

  • 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave.
  • Novated Leasing opportunities.
  • Two paid volunteer days annually.
  • Health Insurance Discounts with our Group Insurance Plan.
  • Employee Stock Purchase Program.
  • Paid parental leave.

We value inclusion and diversity, and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.

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