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Driving Customer Success

3 weeks ago

Melbourne, Victoria, Australia beBeeCustomerCentricity Full time $90,000 - $140,000

Lead Client Solutions

As a seasoned sales professional, you will play a critical role in supporting client success throughout the sales lifecycle. Your expertise will be sought after to provide product guidance and insights to identify customer requirements and ensure proposed solutions meet client objectives.

You will work closely with clients to develop tailored proposals and engage in technical discussions to create compelling value propositions. This role requires exceptional communication skills, as well as the ability to manage multiple priorities and stakeholders in a fast-paced environment.

You will also be responsible for leading a team of sales professionals, providing mentorship and guidance to help them achieve their targets. Your key attributes should include the ability to drive collaboration and issue resolution across local and remote teams to mitigate customer impact.

  • Lead a team of sales professionals to deliver business outcomes
  • Support sales activities, including developing sales strategies, articulating product value, and differentiators.
  • Translate between business challenges and technology solutions
  • Collaborate with client teams to understand business needs and propose relevant products and services.
  • Work with clients and internal stakeholders to identify future needs and align product offerings.
  • Provide specifications for solution definition, management, and delivery
  • Stay current with industry trends and technological innovations
  • Influence solution direction with data-driven analysis
  • Advocate for exceptional customer satisfaction to drive high NPS scores
  • Proactively improve the customer experience with our portfolio of products and services
  • Ensure timely responses and optimal solutions for customer requirements
  • Maintain regular contact with client teams and account managers assigned to accounts
  • Develop and maintain strong relationships with business contacts

The ideal candidate will have 2-3 years' experience in sales, pre-sales, or related roles with working knowledge of M365 features, ITIL service management processes, and technical account exposure related to small business M365, Microsoft Cloud, and basic networking.