Drive Quality Success

1 week ago

Melbourne, Victoria, Australia beBeeQuality Full time $90,000 - $120,000
Job Overview

Spearhead Quality Excellence

We are seeking a seasoned Quality Analyst to join our team. As a key contributor, you will play a vital role in ensuring the delivery of exceptional quality services to our clients.

Responsibilities:

  • Analyse business operations and quality assurance processes to identify areas for improvement.
  • Design, implement, and monitor frameworks to track client delivery metrics and customer satisfaction.
  • Collaborate with stakeholders to understand business requirements and drive quality outcomes.
  • Conduct trend analysis and root cause assessments; present data-driven recommendations.
  • Facilitate coaching and calibration sessions to maintain consistent standards across teams.
  • Audit outputs and prepare quality reports with actionable insights.
  • Maintain accurate documentation and quality databases.
  • Promote continuous improvement through knowledge sharing and adherence to best practices.

Requirements:

  • Bachelor's degree or higher in Business, Engineering, or a related field.
  • Minimum 2 years' experience in quality assurance, business analysis, or process improvement roles.
  • Proven ability to analyse data and translate insights into practical solutions.
  • Strong communication and stakeholder engagement skills.
  • Proficiency in reporting tools and data presentation.
  • Collaborative team mindset with attention to detail.
  • Experience working with quality frameworks aligned to client KPIs.
  • Familiarity with customer success platforms and quality audit systems.
  • Exposure to training delivery or performance coaching environments.

What We Offer:

We provide a dynamic work environment, opportunities for growth and development, and a collaborative team atmosphere. If you are passionate about delivering exceptional quality and have a strong analytical mindset, we encourage you to apply for this exciting opportunity.

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