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Experienced Customer Experience Strategist Wanted

3 weeks ago

Sydney, New South Wales, Australia beBeeServiceDesigner Full time $120,000 - $180,000

As a Service Experience Strategist, you will play a pivotal role in our organization, collaborating with cross-functional teams to embed customer-centric best practices into product and service development.

Key Responsibilities:
  • Develop and maintain a comprehensive CX toolkit consisting of key artefacts such as customer journey frameworks, customer needs repositories, DVF canvases, and more.
  • Design and implement service blueprint templates and customer journey maps based on customer research.
  • Facilitate workshops to identify gaps and opportunities against customer experience standards, driving incremental improvements measured by NPS, tNPS, and other customer satisfaction metrics.
Requirements:
  • At least 3 years of experience working in service design, strategic design, or HCD-focused roles.
  • Tertiary degree in design, service design, or a related field with transferable skills.
  • Strong communication and facilitation skills across large cross-functional teams.
  • Experience applying CX/HCD methodologies and tools resulting in tangible actions and outcomes.

This role requires a collaborative mindset, strong problem-solving skills, and the ability to drive meaningful customer experiences. If you're passionate about creating impactful solutions, we encourage you to apply.