Service Delivery Executive

3 weeks ago


Brisbane, Queensland, Australia CompNow Full time

About the Role

The Service Delivery Manager will be accountable for delivering all services to contracted service levels at Compnow. This involves reviewing, completing, and authorising service level reports summarising Compnow service achievements. The role also requires an escalation path for issues of failed service delivery and requests for extraordinary service.

Key Responsibilities

  • Manage contractual responsibilities and obligations related to the day-to-day operational delivery of agreed services
  • Develop and mentor all delivery staff
  • Lead the operational team leaders to manage strategic and operational risks effectively
  • Ensure ongoing customer satisfaction through formal meetings and reporting
  • Coordinate relevant subject matter experts to provide advice on customer requirements

Requirements

  • Qualifications in IT or business management
  • Previous experience in a service delivery manager or similar role
  • Experience managing service quality and SLAs
  • Solid experience leading and managing diverse operational support teams
  • Customer management and negotiation skills
  • Proven track record of managing customer escalations

What We Offer

  • A welcoming, inclusive, and diverse workplace
  • Opportunities for growth and development
  • Flexible working arrangements
  • A competitive salary and benefits package


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