Service Delivery Executive
3 weeks ago
About the Role
The Service Delivery Manager will be accountable for delivering all services to contracted service levels at Compnow. This involves reviewing, completing, and authorising service level reports summarising Compnow service achievements. The role also requires an escalation path for issues of failed service delivery and requests for extraordinary service.
Key Responsibilities
- Manage contractual responsibilities and obligations related to the day-to-day operational delivery of agreed services
- Develop and mentor all delivery staff
- Lead the operational team leaders to manage strategic and operational risks effectively
- Ensure ongoing customer satisfaction through formal meetings and reporting
- Coordinate relevant subject matter experts to provide advice on customer requirements
Requirements
- Qualifications in IT or business management
- Previous experience in a service delivery manager or similar role
- Experience managing service quality and SLAs
- Solid experience leading and managing diverse operational support teams
- Customer management and negotiation skills
- Proven track record of managing customer escalations
What We Offer
- A welcoming, inclusive, and diverse workplace
- Opportunities for growth and development
- Flexible working arrangements
- A competitive salary and benefits package
-
Executive Delivery Manager
2 weeks ago
Brisbane, Queensland, Australia Heritage and People's Choice Full timeWe are seeking an experienced Executive Delivery Manager to join our team at Heritage and People's Choice Limited.About the RoleThis is a leadership opportunity to drive the delivery of complex projects across the finance and banking sector. As an Executive Delivery Manager, you will be responsible for managing multiple delivery teams and ensuring the...
-
Executive Leader for Disability Services
3 weeks ago
Brisbane, Queensland, Australia Hunter Executive Search Consultants Full timeAbout the OpportunityThe CompanyOur client is a well-established organization with a strong reputation and proud history, providing a range of commercial and government contracted services to support people living with a disability. They aim to enable these individuals to lead rewarding and fulfilling lives.The RoleAs the Executive Leader for Disability...
-
Executive Portfolio Delivery Manager
1 week ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeAbout the RoleWe're seeking an experienced Executive Portfolio Delivery Manager to join our team at Australian Retirement Trust.This is a key role in helping our 2.3 million members make the most of their money and face the future with confidence.The successful candidate will be responsible for leading a team of Program Analysts in delivering critical...
-
Brisbane, Queensland, Australia Kappa Executive Search Full timeJob DescriptionA leading National Cost Consultancy (PQS) is seeking an experienced Graduate Quantity Surveyor for their Brisbane office.This role offers a fantastic opportunity to join a forward-thinking, collaborative, and dynamic team with a prestigious client base spanning various property sectors. Successful candidates will work on projects for...
-
Executive Leader
1 month ago
Brisbane, Queensland, Australia Six Degrees Executive Full timeAbout Our Client:Six Degrees Executive is proud to partner with a leading provider of high-quality polyurethane, industrial plastic, and rubber products to the mining industry. With a strong commitment to building lasting relationships with their team, suppliers, and customers, they have established a reputation as a trusted industry leader.Culture &...
-
Executive Director of Financial Operations
1 week ago
Brisbane, Queensland, Australia Elite Executive Full timeAbout the RoleThis hands-on position involves strategic leadership as you contribute to the centralisation of shared services within MSF Sugar, a local Cairns company that is considered a leader in its industry. As Executive Director of Financial Operations, you will motivate and guide a multidisciplinary team of nine, fostering a professional, positive, and...
-
Director of Construction Delivery
2 weeks ago
Brisbane, Queensland, Australia Arete Executive Full timeAbout the OpportunityA leading Australian EPC construction company is seeking a seasoned Senior Project Manager to lead complex projects in the renewables sector. With a strong focus on innovation and delivery, this role offers a pathway to Operations Manager within one to two years.Job Description:The Senior Project Manager will be responsible for managing...
-
Regional Service Delivery Director
2 weeks ago
Brisbane, Queensland, Australia Institute For Urban Indigenous Health Full timeAbout the RoleWe are seeking an exceptional Regional Service Delivery Director to join our Institute for Urban Indigenous Health team.Key ResponsibilitiesLead Regional and Specialist Services: Oversee IUIH's regional service delivery obligations, encompassing specialist services, allied health services, primary care, oral health, family health, and mental...
-
IT Infrastructure and Service Delivery Manager
4 weeks ago
Brisbane, Queensland, Australia Virgin Australia Full timeAbout the RoleWe are seeking an experienced IT Infrastructure and Service Delivery Manager to lead our team in delivering high-quality platforms and services to the business. This role involves strategic planning, collaboration with various business and IT stakeholders, and managing outsourced partners to ensure high service levels.Key...
-
Executive Leader
2 weeks ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeAbout Australian Retirement TrustWe're a leading retirement savings provider with 2.3 million members and almost $300 billion in assets under management.As a high-performing Executive Leader, you'll drive service excellence and deliver results across our member services team.Key responsibilities:Develop and lead a high-performing team of leaders to achieve...
-
Senior Service Delivery Manager
2 weeks ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeAbout the RoleAustralian Retirement Trust is seeking a high-performing people leader to join its Member Services leadership team. As a Senior Service Delivery Manager, you will drive the execution and delivery of the member strategy across voice, face-to-face, and digital channels.This role is responsible for delivering service and operational excellence,...
-
Strategic Operations Director
4 weeks ago
Brisbane, Queensland, Australia Elite Executive Full timeAbout the RoleAn exciting opportunity has arisen for an experienced Chief Operating Officer (COO) to provide strategic leadership within a dynamic local government organisation. The role involves overseeing a broad range of critical functions to ensure the continued success of council operations and the delivery of essential services to the community.The COO...
-
Service Delivery and Operations Manager
4 weeks ago
Brisbane, Queensland, Australia Yourtown Full timeJob SummaryWe are seeking an experienced Service Delivery and Operations Manager to join our team at Yourtown.As a key member of our IT department, you will be responsible for managing the day-to-day operations of the Service Desk team and establishing a robust service management practice that ensures the effective delivery of technology services.Key...
-
Strategic Operations Director
3 weeks ago
Brisbane, Queensland, Australia Elite Executive Full timeAbout the RoleAn exciting opportunity has arisen for an experienced Chief Operating Officer (COO) to provide strategic leadership within a dynamic local government organisation.The role involves overseeing a broad range of critical functions to ensure the continued success of council operations and the delivery of essential services to the community.The COO...
-
Executive Leader
1 month ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeAbout the roleAustralian Retirement Trust is seeking a high-performing Executive Leader to join its Member Services leadership team. As a key member of the team, you will drive the execution and delivery of the member strategy across various channels, including voice, face-to-face, and digital.This role is responsible for delivering service and operational...
-
Brisbane, Queensland, Australia Hudson - Senior Executive Full timeJob DescriptionAs a Technical Design Delivery Lead, you will be responsible for leading the technical design delivery of multiple infrastructure projects across Queensland. These projects involve civil, structural, and building services, requiring a senior professional with experience in multidisciplinary projects over $50m.Key Responsibilities:Lead and...
-
Technical Service Delivery Manager
11 hours ago
Brisbane, Queensland, Australia Icon Group Full timeAt Icon Group, we remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally. As a Technical Service Delivery Manager, you will play a critical role in overseeing the day-to-day operations of our centralised IT Service Desk, located in our global head office in South...
-
Disability Services Portfolio Executive
2 weeks ago
Brisbane, Queensland, Australia Future Leadership Full timeExecutive Director, DisabilityAged & Disability Support (Community Services & Development) Full timeWe seek an experienced and passionate executive to lead our Disability Services portfolio.About the RoleThis is a newly created role intended to bring an enhanced focus on the operational aspects within our disability service stream.Reporting to the Deputy...
-
Digital Delivery Manager
2 weeks ago
Brisbane, Queensland, Australia Talenza Full time**About the Role**Talenza is seeking a highly skilled Digital Delivery Manager to lead the end-to-end delivery of customer-centric digital and payments projects within the Finance industry.The ideal candidate will have extensive proven experience as a Delivery Lead or Project manager on Digital and Payment initiatives within the Financial Services industry,...
-
Defence Industry Director
1 week ago
Brisbane, Queensland, Australia Elite Executive Full timeAbout the RoleThe Elite Executive team is seeking a seasoned Defence industry professional to fill the position of Defence Industry Director, responsible for overseeing the delivery of maintenance and supply support services in the Australian Defence environment.As Contract Management Lead, you will play a crucial role in ensuring the successful execution of...