IT Service Delivery Expert for a Global FMCG Leader

12 hours ago


South Brisbane, Queensland, Australia Lactalis Full time

We are seeking an experienced IT Service Delivery Expert to join our team in Brisbane, Australia. This is a fantastic opportunity to work with a global leader in the food industry and be part of a dynamic and supportive work environment.

About the Role

This role will play a crucial part in ensuring the efficient delivery of IT services within Lactalis Australia. You will be responsible for managing incidents, problems, and changes, monitoring performance, and engaging with stakeholders to uphold high service quality and reliability.

Key Responsibilities:
  • Provide High-Quality Support: Deliver exceptional level 1 and 2 service and support to internal and external customers, ensuring accurate logging and professional management of requests and incidents.
  • Meet Service Levels: Ensure all set service levels are met, providing a high-quality customer experience and communication.
  • Effective Communication: Keep users informed about their individual request or incident status and ensure accurate entries in a call logging management system.
  • Monitor Phone and Ticket Queues: Avert potential escalation of problems or breaches of SLAs by actively monitoring phone and ticket queues.
Requirements

To succeed in this role, you will need:

  • At Least 3 Years of Experience: In the IT industry, specifically in IT service delivery or a technical role.
  • Strong Understanding of ITSM Software: Practical knowledge of IT Service Management software and familiarity with web forms and BMC Helix (advantageous).
  • Relevant Education: Diploma in Information Technology, MCSA, MCSE, or an Information Technology Degree (or equivalent industry experience).
What We Offer

We provide a competitive salary package and a fast-paced work environment dedicated to achieving success. If you possess the ambition, determination, and skills to excel in this role, submit your application by selecting 'Apply' and following the designated prompts.



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