Collections Excellence Manager

2 weeks ago


Melbourne, Victoria, Australia AGL Full time

Unlock Your Potential in a Dynamic Role

At AGL, we're redefining the energy landscape, and we're looking for a talented Collections Excellence Manager to join our Credit & Affordability team. As a key member of our team, you'll be responsible for driving the delivery of all voice components across our credit portfolios, ensuring seamless customer experiences and maximizing cash flow.

About the Role

This is a 6-month fixed-term contract opportunity that offers a unique chance to make a significant impact on our business. As a Collections Excellence Manager, you'll be accountable for managing a team responsible for providing outstanding customer service, collections, and dispute resolution. You'll utilize data and analytics to statistically analyze collections journeys and bad debt root causes, recommending and driving resolution strategies to deliver best-in-class performance measurement.

Key Responsibilities

  • Develop and implement strategies to enhance customer experience and drive financial performance.
  • Manage account receivable performance, ensuring high levels of governance and controls are in place.
  • Collaborate with key stakeholders and external vendors to drive process governance.
  • Effectively manage AGL's credit portfolio, focusing on securing cash flow through reducing days sales outstanding and minimizing 60 and 90+ Day debt.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.
  • Flexible working options, including hybrid work arrangements.

Join Our Team

At AGL, we value diversity and welcome applicants from various backgrounds. We're committed to maintaining a diverse workforce and encourage applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.



  • Melbourne, Victoria, Australia AGL Full time

    Unlock Your Potential as a Collections Excellence ManagerAt AGL, we're redefining the energy landscape, and we need talented individuals like you to join our journey. As a Collections Excellence Manager, you'll play a critical role in driving financial performance and operational excellence across our credit portfolios.About the RoleThis 6-month fixed-term...


  • Melbourne, Victoria, Australia AGL Full time

    Unlock Your Potential in a Dynamic RoleAt AGL, we're redefining the energy landscape, and we're looking for a talented Collections Excellence Manager to join our team. As a key member of our Credit & Affordability team, you'll play a critical role in managing the delivery of all voice components across our credit portfolios.About the RoleThis is a 6-month...


  • Melbourne, Victoria, Australia Healthscope Full time

    Billing and Collections Team LeaderHealthscope's Victorian Centralised Billing and Collections Hub is seeking a highly skilled and experienced Billing and Collections Team Leader to join their team. In this challenging role, you will be responsible for supervising the coordination of Billing and Collections administration and providing support and mentorship...


  • Melbourne, Victoria, Australia Randstad Full time

    Collections Officer RoleWe are seeking a highly motivated and experienced Collections Officer to join our team in Melbourne's CBD. As a Collections Officer, you will be responsible for collecting payments from clients through inbound and outbound calls, managing an inbox of emails, and assisting clients with queries and payments.Key Responsibilities:Collect...


  • Melbourne, Victoria, Australia Randstad Full time

    Collections Officer RoleWe are seeking a highly motivated and organized Collections Officer to join our team in Melbourne's CBD. As a Collections Officer, you will be responsible for collecting payments from clients through inbound and outbound calls, managing an inbox of emails, and assisting clients with queries and payments.Key Responsibilities:Collect...

  • Collections Officer

    1 month ago


    Melbourne, Victoria, Australia FM Global Full time

    About the RoleWe are seeking a highly skilled and experienced Collections Officer to join our team at FM Global. As a Collections Officer, you will be responsible for performing all collection activities in compliance with clearly defined policies and procedures to support efficient cash flow and ensure timely payment of premiums from customers, brokers, or...

  • Collection Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Healthscope Full time

    Collections Officer Role OverviewHealthscope's Victorian Centralised Billing and Collections Hub is seeking a skilled Collection Officer to manage a portfolio of fund and patient-related debt. The successful candidate will maintain the highest standard of customer service and industry-leading standards.Key ResponsibilitiesEnsure Collections processes are...


  • Melbourne, Victoria, Australia Randstad Full time

    Collections Officer RoleWe are seeking a highly motivated and experienced Collections Officer to join our team in Melbourne's CBD. As a Collections Officer, you will be responsible for collecting payments from clients through inbound and outbound calls, managing an inbox of emails, and assisting clients with queries and payments.Key Responsibilities:Collect...


  • Melbourne, Victoria, Australia AGL Full time

    A new opportunity awaits in the Credit & Affordability team.We are seeking a seasoned professional to fill the role of Collections Portfolio Manager, responsible for delivering exceptional customer service, collections, and dispute resolution to maximise cash flow and minimise bad debts.This challenging position requires a strategic thinker who can analyse...

  • Production Manager

    4 weeks ago


    Melbourne, Victoria, Australia Brand Collective Full time

    About Brand CollectiveBrand Collective is a leading house of brands in Australia, boasting a portfolio of iconic owned and licensed brands. We manage all stages of the product life cycle, from product design to supply chain and wholesale, retail, and e-commerce stores. Our purpose is to bring brands to life, challenging the status quo, inspiring innovation,...

  • Collections Team Lead

    2 weeks ago


    Melbourne, Victoria, Australia AGL Full time

    Transforming Customer Experience through Data-Driven CollectionsAs AGL continues to pioneer a more sustainable energy future, the role of Collections Excellence Manager has become a critical component in ensuring the success of our customers and business. This exciting opportunity has arisen in the Credit & Affordability team, where you will be accountable...

  • Collections Officer

    1 month ago


    Melbourne, Victoria, Australia FM Global Full time

    Job Title: Collections OfficerFM Global is seeking a highly skilled and experienced Collections Officer to join our APAC Finance team in Melbourne. As a key member of our team, you will be responsible for performing all collection activities in compliance with clearly defined policies and procedures to support efficient cash flow and ensure timely payment of...


  • Melbourne, Victoria, Australia Zip Full time

    Unlock Your Potential as a Risk Manager, Collection AnalyticsAt Zip, we're on a mission to revolutionize the way people pay. As a Risk Manager, Collection Analytics, you'll play a critical role in driving our success by developing and implementing strategies to mitigate credit losses and improve collection effectiveness.Key Responsibilities:Design,...


  • Melbourne, Victoria, Australia Zip Full time

    Unlock Your Potential as a Risk Manager, Collection AnalyticsAt Zip, we're on a mission to revolutionize the way people pay. As a Risk Manager, Collection Analytics, you'll play a critical role in driving our success by developing and implementing strategies to mitigate credit losses and optimize collection outcomes.Key Responsibilities:Design, implement,...


  • Melbourne, Victoria, Australia Randstad Full time

    Collections Officer Role OverviewWe are seeking a skilled Collections Officer to join our team in Melbourne's CBD. As a Collections Officer, you will be responsible for collecting payments from clients through inbound and outbound calls, managing an inbox of emails, and assisting clients with queries and payments.Key Responsibilities:Collect payments from...


  • Melbourne, Victoria, Australia Randstad Full time

    Collections Specialist RoleWe are seeking a skilled Collections Specialist to join our team in Melbourne's CBD. As a Collections Specialist, you will be responsible for collecting payments from clients through inbound and outbound calls, managing an inbox of emails, and assisting clients with queries and payments.Key Responsibilities:Collect payments from...


  • Melbourne, Victoria, Australia Healthscope Full time

    Billing and Collections Team LeaderHealthscope is seeking a skilled Billing and Collections Team Leader to join their team in Victoria. As a key member of the Centralised Billing and Collections Hub, you will be responsible for leading a team of professionals in providing exceptional billing and collection services to patients and healthcare providers.Key...


  • Melbourne, Victoria, Australia Randstad Full time

    Collections Officer Role SummaryWe are seeking a skilled Collections Officer to join our team at Randstad. As a Collections Officer, you will be responsible for collecting payments from clients through inbound and outbound calls, managing an inbox of emails, and assisting clients with any queries they may have.Key Responsibilities:Collect payments from...


  • Melbourne, Victoria, Australia Latitude Financial Services Full time

    Job Title: Head of Collections StrategyWe are seeking an experienced professional to lead our collections strategy and drive the financial health of our credit card portfolios.About the Role:The Head of Collections Risk Strategy will be responsible for developing and implementing a comprehensive three-year strategy with an annual roadmap, aligning with our...


  • Melbourne, Victoria, Australia Healthscope Full time

    Billing and Collections Team LeaderHealthscope's Victorian Centralised Billing and Collections Hub is seeking a skilled Billing and Collections Team Leader to oversee the coordination of billing and collections administration. As a key member of the team, you will provide support and mentorship to the team, ensuring excellent communication and customer...