Collections Excellence Manager

4 weeks ago


Melbourne, Victoria, Australia AGL Full time

Unlock Your Potential in a Dynamic Role

At AGL, we're redefining the energy landscape, and we're looking for a talented Collections Excellence Manager to join our Credit & Affordability team. As a key member of our team, you'll be responsible for driving the delivery of all voice components across our credit portfolios, ensuring seamless customer experiences and maximizing cash flow.

About the Role

This is a 6-month fixed-term contract opportunity that offers a unique chance to make a significant impact on our business. As a Collections Excellence Manager, you'll be accountable for managing a team responsible for providing outstanding customer service, collections, and dispute resolution. You'll utilize data and analytics to statistically analyze collections journeys and bad debt root causes, recommending and driving resolution strategies to deliver best-in-class performance measurement.

Key Responsibilities

  • Develop and implement strategies to enhance customer experience and drive financial performance.
  • Manage account receivable performance, ensuring high levels of governance and controls are in place.
  • Collaborate with key stakeholders and external vendors to drive process governance.
  • Effectively manage AGL's credit portfolio, focusing on securing cash flow through reducing days sales outstanding and minimizing 60 and 90+ Day debt.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.
  • Flexible working options, including hybrid work arrangements.

Join Our Team

At AGL, we value diversity and welcome applicants from various backgrounds. We're committed to maintaining a diverse workforce and encourage applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.



  • Melbourne, Victoria, Australia AGL Full time

    Unlock Your Potential as a Collections Excellence ManagerAt AGL, we're redefining the energy landscape, and we need talented individuals like you to join our journey. As a Collections Excellence Manager, you'll play a critical role in driving financial performance and operational excellence across our credit portfolios.About the RoleThis 6-month fixed-term...


  • Melbourne, Victoria, Australia AGL Full time

    Unlock Your Potential in a Dynamic RoleAt AGL, we're redefining the energy landscape, and we're looking for a talented Collections Excellence Manager to join our team. As a key member of our Credit & Affordability team, you'll play a critical role in managing the delivery of all voice components across our credit portfolios.About the RoleThis is a 6-month...


  • Melbourne, Victoria, Australia Healthscope Full time

    Billing and Collections Team LeaderHealthscope's Victorian Centralised Billing and Collections Hub is seeking a highly skilled and experienced Billing and Collections Team Leader to join their team. In this challenging role, you will be responsible for supervising the coordination of Billing and Collections administration and providing support and mentorship...

  • Operational Manager

    2 weeks ago


    Melbourne, Victoria, Australia Healthscope Full time

    Job Title:Operational Manager - Billing and CollectionsAbout the Role:This is an exciting opportunity for a seasoned leader to join our team as an Operational Manager - Billing and Collections. As a key member of our team, you will be responsible for leading and coordinating the billing and collections process, ensuring efficient workflow processes are...

  • Collection Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Healthscope Full time

    Collections Officer Role OverviewHealthscope's Victorian Centralised Billing and Collections Hub is seeking a skilled Collection Officer to manage a portfolio of fund and patient-related debt. The successful candidate will maintain the highest standard of customer service and industry-leading standards.Key ResponsibilitiesEnsure Collections processes are...


  • Melbourne, Victoria, Australia Latitude Financial Services Full time

    We are excited to announce an opening for a Strategic Collections Portfolio Manager within our Pay business unit at Latitude Financial Services.This is a full-time role that requires a passion for data analytics, collections credit strategy, and debt recovery management.About the Role:Develop a comprehensive three-year strategy with an annual roadmap and be...


  • Melbourne, Victoria, Australia AGL Full time

    A new opportunity awaits in the Credit & Affordability team.We are seeking a seasoned professional to fill the role of Collections Portfolio Manager, responsible for delivering exceptional customer service, collections, and dispute resolution to maximise cash flow and minimise bad debts.This challenging position requires a strategic thinker who can analyse...

  • Collections Team Lead

    4 weeks ago


    Melbourne, Victoria, Australia AGL Full time

    Transforming Customer Experience through Data-Driven CollectionsAs AGL continues to pioneer a more sustainable energy future, the role of Collections Excellence Manager has become a critical component in ensuring the success of our customers and business. This exciting opportunity has arisen in the Credit & Affordability team, where you will be accountable...


  • Melbourne, Victoria, Australia Healthscope Full time

    Job OverviewHealthscope is seeking an experienced Collection Operations Supervisor to join their Victorian Centralised Billing and Collections Hub in Glen Waverley.About the RoleThis challenging role involves overseeing the coordination of billing and collections administration, providing support and mentorship to the team, and ensuring efficient workflow...


  • Melbourne, Victoria, Australia FourQuarters Recruitment Full time

    This Financial Collections Specialist role is an exciting opportunity to join FourQuarters Recruitment and contribute to a busy receivables team in the ANZ region.With a strong portfolio of companies, the organisation is seeking a temporary collections specialist to handle approximately 300 accounts with a customer service approach to collections in a...


  • Melbourne, Victoria, Australia Randstad Full time

    Collections Officer Role OverviewWe are seeking a skilled Collections Officer to join our team in Melbourne's CBD. As a Collections Officer, you will be responsible for collecting payments from clients through inbound and outbound calls, managing an inbox of emails, and assisting clients with queries and payments.Key Responsibilities:Collect payments from...


  • Melbourne, Victoria, Australia Randstad Full time

    Collections Officer Role SummaryWe are seeking a skilled Collections Officer to join our team at Randstad. As a Collections Officer, you will be responsible for collecting payments from clients through inbound and outbound calls, managing an inbox of emails, and assisting clients with any queries they may have.Key Responsibilities:Collect payments from...


  • Melbourne, Victoria, Australia Healthscope Full time

    Billing and Collections Team LeaderHealthscope's Victorian Centralised Billing and Collections Hub is seeking a skilled Billing and Collections Team Leader to oversee the co-ordination of Billing and Collections administration. The successful candidate will provide support and mentorship to the team, ensuring excellent communication and customer service...


  • Melbourne, Victoria, Australia Healthscope Full time

    Billing and Collections Team Leader Healthscope's Victorian Centralised Billing and Collections Hub is seeking a highly skilled and experienced Billing and Collections Team Leader to join their busy team. As a Team Leader, you will play a key role in the coordination of Billing and Collections administration, providing guidance and support to the team. Your...


  • Melbourne, Victoria, Australia Perpetual Full time

    Key ResponsibilitiesAs a Financial Collections Specialist at Perpetual, you will be responsible for end-to-end credit control for the Fordham business, ensuring the collection of accounts in accordance with engagement terms. You will also be responsible for banking, receipting, and processing payments into the accounting system, as well as reporting on...


  • Melbourne, Victoria, Australia Davidson Full time

    Collection Curation Role OverviewDavidson Search & Advisory is seeking a highly skilled and experienced professional to lead the development and curation of a diverse state collection across all formats, and associated collections that support the people of Victoria, to learn, research, create and thrive.Key ResponsibilitiesEstablish a collection...


  • Melbourne, Victoria, Australia Davidson Full time

    Job Title: Head of Collection CurationState Library Victoria is seeking a highly skilled and experienced professional to lead the development and curation of a diverse state collection across all formats. As the Head of Collection Curation, you will be responsible for the Library's Legal Deposit obligations and ensuring that proactive collecting demonstrates...


  • Melbourne, Victoria, Australia Latitude Full time

    About the RoleWe are seeking a highly experienced and skilled Collections Strategy Director to join our team at Latitude. In this role, you will be responsible for driving the financial health of our Credit Cards portfolios through effective delinquency and debt recovery strategy management.Key ResponsibilitiesProvide thought leadership in the collections...


  • Melbourne, Victoria, Australia ThompsonCook Full time

    Job DescriptionA Credit Collection Specialist opportunity has arisen in a reputable company, providing a chance to utilize your credit expertise and drive business growth.Company OverviewOur client is a well-established industry leader with a strong focus on finance and a commitment to excellence. This role presents an opportunity to join a dynamic team and...


  • Melbourne, Victoria, Australia Zip Full time

    About the RoleWe are seeking a highly skilled Risk Manager to join our Collection Analytics team. As a key member of our team, you will be responsible for designing, implementing, and managing collection strategies to mitigate credit losses.Key ResponsibilitiesDevelop and implement data-driven collection strategies to optimize credit risk...