Collections Specialist

4 weeks ago


Melbourne, Victoria, Australia Randstad Full time

Collections Officer Role Summary

We are seeking a skilled Collections Officer to join our team at Randstad. As a Collections Officer, you will be responsible for collecting payments from clients through inbound and outbound calls, managing an inbox of emails, and assisting clients with any queries they may have.

Key Responsibilities:

  • Collect payments from clients through inbound and outbound calls
  • Manage an inbox of emails
  • Assist clients with any queries they may have
  • Assist clients with making payments
  • Be the first point of contact for the call center
  • Assist clients in financial hardship
  • Adhere to company KPIs such as call handling times
  • Resolve outstanding debts
  • Work within a team environment

Requirements:

  • Previous collections experience required
  • Call center exposure
  • Previous experience working within the Telecommunications industry preferred
  • Good IT skills and ability to learn new systems
  • Ability to work to KPIs and adhere to company policies
  • Good communication skills both written and verbal
  • High degree of empathy
  • Problem-solving skills
  • Ability to work in a team environment

About Randstad:

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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