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Business Operations Specialist
1 month ago
About the Role
The Business Support Officer is responsible for performing and achieving procedural, operational, administrative, and business support work within an integrated workforce. The position's core role is to provide front-house customer service delivery via various channels. The incumbent is responsible for maintaining a well-developed understanding of and compliance to relevant legislative frameworks, government decision-making, and Defence's mission and policy requirements.
Key Responsibilities
- Review the quality of work undertaken by others and identify opportunities for improvement towards best practice.
- Engage and communicate with stakeholders to identify, respond, and provide advice on issues to meet customer service needs and build positive and constructive relationships.
- Support and maintain administration systems, processes, and procedures.
- Comply with legislative frameworks, government decision-making, and Defence's mission and policy requirements.
About Our Team
The Minor Vessel Systems Program Office operates within the Naval Shipbuilding and Sustainment Group. The team supports Navy Minor Vessels and Army Amphibious capabilities, operating from offices in various locations. As part of the Naval Shipbuilding and Sustainment Group, the team is evolving into the Maritime Sustainment Model.
Our Location
The team is based at HMAS Cairns, a Royal Australian Navy base with 900 Australian Defence Force and civilian personnel. Defence employees working in Cairns are eligible for locality benefits, and relocation assistance is provided to eligible APS employees required to relocate.
