Front Office Hotel Professional

2 days ago

Gold Coast, Queensland, Australia beBeeService Full time $90,000 - $130,000
Job Title

Hotel Service Manager is a vital role within our organization.

  1. Provide support, leadership and guidance to the Front Office overnight team
  2. Coordinate the workflow of the front office night team to ensure the front office is covered at all times including meal breaks.
  3. Deliver passionate knowledgeable and friendly service to external and internal guests at all times.
  4. Complete property specific night audit procedures.
  5. Perform floor checks where possible.
  6. Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features.
  7. Check guests in and out of the property accurately and in a timely manner.
  8. Greet all guests that come into contact with the Front Office department in a friendly manner ensuring the guest name is used at all times.
  9. Answer all telephone calls within three rings in a professional manner according to brand standard.
  10. Record guest comments for the information of the Head of Department.
  11. Ensure accuracy and balancing of till and the department cash float.
  12. Prepare and distribute daily reports.
  13. Document all transactions and alterations to accounts.
  14. Carry out transactions foreign currency accurately.

The successful candidate will have the opportunity to work in a variety of roles across Gold Coast City. We are hiring for multiple positions including Night Manager Assistant Manager Front Office Manager Operations Manager and Housekeeping Manager.

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