Front Office Supervisior

17 hours ago

Gold Coast, Queensland, Australia At Full time

Add expected salary to your profile for insightsAbout the roleWe are seeking a Resort Front Office Supervisor to join our vibrant team on the stunning Gold Coast in Queensland.
In this full-time role, you will be responsible for overseeing the daily operations of our resort's front office, ensuring exceptional customer service and guest satisfaction.
This opportunity would suit an experienced Duty Manager looking at wanting take the next step in your hospitality career.What you'll be doingManage and lead the front office team, including scheduling, coaching and developmentOversee the check-in and check-out process, ensuring a seamless and efficient guest experienceManager any guest escalations, support the team to maintain accurate guest records and handle all guest inquiries and requests in a timely and professional mannerDevelop and implement policies and procedures to improve front office operationsCollaborate with other departments to ensure a cohesive and coordinated guest experienceMonitor and analyse front office metrics to identify areas for improvementContribute to the overall success of the resort by providing exceptional customer service and supporting the achievement of business goalsWorking closely with the Resort Manager to maximise revenue opportunities within the resort with a strong focus on managing OTA and direct rental bookingsWhat we're looking forMinimum 3-5 years of experience in a resort duty manager role or similarStrong leadership and people management skills, with the ability to motivate and develop a teamExcellent customer service orientation and problem-solving skillsProficient in using hotel management software and technologyStrong communication and interpersonal skills to liaise with guests, staff, and other stakeholdersFlexible and adaptable, with the ability to work in a fast-paced environmentAvailable to work Tuesday to Saturday but also flexible to work other days/hours if requiredRelevant qualifications in hospitality management or Timeshare resort experience.What we offerWe are committed to providing a supportive and rewarding work environment.
As a valued member of our team, you can expect competitive remuneration, opportunities for career development.About usWe are known for our commitment to exceptional guest experiences and our beautiful seaside locations.
Our mission is to create unforgettable holiday memories for our guests, and we are looking for passionate individuals to join our team and help us achieve this goal.If you are excited by the prospect of this role and want to be part of our dynamic team, we encourage you to apply now.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Do you have customer service experience?
Which of the following statements best describes your right to work in Australia?
Which of the following Microsoft Office products are you experienced with?
How many years' experience do you have in the hospitality & tourism industry?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
#J-18808-Ljbffr

  • Front Office Manager

    17 hours ago

    Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full time

    Join to apply for the Front Office Manager role at Hyde Johannesburg Rosebank2 days ago Be among the first 25 applicantsJoin to apply for the Front Office Manager role at Hyde Johannesburg RosebankCompany DescriptionMondrian is a way of travel.With its groundbreaking design and progressive programming, it is a "must" destination for locals or...

  • Front Office Manager

    17 hours ago

    Gold Coast, Queensland, Australia At Full time

    Join the Team at Sovereign on the Gold CoastAt Sovereign on the Gold Coast, we're proud to deliver genuine hospitality in one of Australia's most iconic holiday destinations.For over 20 years, we've been welcoming families and holidaymakers from all over the world — creating memorable stays and warm, lasting impressions.Located just a short stroll from...

  • Front Office Manager

    23 hours ago

    Gold Coast, Queensland, Australia at Full time

    Join the Team at Sovereign on the Gold CoastAt Sovereign on the Gold Coast, we're proud to deliver genuine hospitality in one of Australia's most iconic holiday destinations. For over 20 years, we've been welcoming families and holidaymakers from all over the world — creating memorable stays and warm, lasting impressions.Located just a short stroll from...

  • Front Office Manager

    17 hours ago

    Gold Coast, Queensland, Australia Ennismore Full time

    Mondrian Gold Coast | 50 The Esplanade Burleigh Heads, QLD 4220, AustraliaMondrian is a way of travel.With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers.Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.Mondrian...

  • Front Office Team Leader

    2 weeks ago

    Gold Coast, Queensland, Australia ClearCompany Full time

    Job DescriptionThe Front Office Team Leader is responsible for supporting and supervising with the day-to-day operations of Front Office, Reservations, and Night Audit functions.This hands on role leads the team to ensure friendly and efficient service, contributing to a pleasant stay for Resort guests.WHAT YOU WILL BE DOING:Oversee both Front Office and...

  • Front Office Manager

    17 hours ago

    Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full time

    Company DescriptionMondrian is a way of travel.With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers.Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.Mondrian provides a playful framework so that guests and locals...

  • Front Office Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Travel + Leisure Co. Full time

    Join to apply for the Front Office Manager role at Travel + Leisure Co.1 month ago Be among the first 25 applicantsJoin to apply for the Front Office Manager role at Travel + Leisure Co.We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort,...

  • Front Office Professional Role

    21 hours ago

    Gold Coast, Queensland, Australia beBeeHospitality Full time $72,000 - $96,000

    Front Office Professional RoleThis position is a key contributor to the hotel's success, providing exceptional service and support to guests.Key ResponsibilitiesAs a Front Office professional, you will be responsible for managing front desk operations, ensuring seamless guest experiences, and maintaining high standards of service quality.Develop strong...

  • Front Office All Rounder

    2 weeks ago

    Gold Coast, Queensland, Australia Mercure Hotels Full time

    Join to apply for the Front Office All Rounder role at Mercure Hotels3 days ago Be among the first 25 applicantsJoin to apply for the Front Office All Rounder role at Mercure HotelsCompany DescriptionFront Office All Rounder (Part Time) | Mercure Gold Coast ResortA 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two...

  • Front Office All Rounder

    2 weeks ago

    Gold Coast, Queensland, Australia Mercure Hotels Full time

    Join to apply for the Front Office All Rounder role at Mercure Hotels3 days ago Be among the first 25 applicantsJoin to apply for the Front Office All Rounder role at Mercure HotelsCompany DescriptionFront Office All Rounder (Part Time) | Mercure Gold Coast ResortA 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two...