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Oceania Technical Support Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeTechnical Full time $80,000 - $110,000

Job Title: Technical Support Specialist

We are seeking a highly motivated and technically proficient individual to join our team as a Technical Support Specialist in Oceania. As a key member of our support team, you will provide 2nd-line technical support via our online helpdesk and on-site when required.

  • Conduct online and in-person troubleshooting for robotic systems.
  • Support and deliver training to farmers, dealers, and internal staff.
  • Analyse system data to provide insights and solutions.
  • Liaise with international colleagues to resolve complex issues.
  • Lead hardware and software specification discussions with dealers.
  • Communicate technical updates and changes to the dealer network.
  • Assist with the sales process through technical consultation.
  • Support scheduled user management software updates.
  • Maintain strong relationships with dealers and customers.
  • Participate in a rotating on-call support roster.
Key Requirements:
  • You should be comfortable working in both office and outdoor environments.
  • Strong communication skills – written and verbal.
  • A natural team player with a proactive, self-managed work ethic.
  • Excellent problem-solving and forward planning abilities.
  • Comfortable leading group training sessions.
  • Strong IT knowledge (SQL and Microsoft suite proficiency).
  • Ability to travel locally, interstate, and internationally.
  • Prior experience or exposure to dairy/agriculture environments is highly regarded.
About This Role:
  • This is an exciting opportunity to work with cutting-edge agricultural technology and contribute to the success of our farmers.
  • You will enjoy a supportive, people-first culture, ongoing training and development opportunities, and the chance to make a real difference in the industry.