Oceania - Technical Support Specialist

3 weeks ago

Melbourne, Victoria, Australia Lely Full time
Lely Oceania - Technical Support Specialist
Overview

Join Lely Australia, a global leader in dairy automation, as a Technical Support Specialist and help shape the future of sustainable farming across Oceania.

Responsibilities
  • Provide 2nd-line technical support via our online helpdesk and on-site when required.
  • Conduct online and in-person troubleshooting for robotic systems.
  • Support and deliver training to farmers, dealers, and internal staff.
  • Analyse system data to provide insights and solutions.
  • Liaise with international colleagues to resolve complex issues.
  • Lead hardware and software specification discussions with dealers.
  • Communicate technical updates and changes to the dealer network.
  • Assist with the sales process through technical consultation.
  • Support scheduled user management software updates.
  • Maintain strong relationships with dealers and customers.
  • Participate in a rotating on-call support roster.
Qualifications

We're looking for someone who is technically proficient, self-motivated, and customer-focused. You're just as comfortable in the paddock as you are analysing data or training a room full of people.

  • Strong communication skills – written and verbal
  • A natural team player with a proactive, self-managed work ethic
  • Excellent problem-solving and forward planning abilities
  • Comfortable leading group training sessions
  • Strong IT knowledge (SQL and Microsoft suite proficiency)
  • Ability to travel locally, interstate, and internationally – non-negotiable
  • Prior experience or exposure to dairy/agriculture environments (highly regarded)
Benefits

Why Lely? At Lely, you'll be part of a global organisation that's revolutionising agriculture through innovation and automation. We're committed to sustainability, the success of our farmers, and the growth of our people. You'll enjoy:

  • A supportive, people-first culture.
  • Ongoing training and development opportunities.
  • The chance to work with cutting-edge agricultural technology.
  • The opportunity to travel and collaborate internationally.
How to Apply

Ready to apply? If you're passionate about technology, agriculture, and making a real impact, we want to hear from you. Submit your application including a resume and cover letter outlining your experience and interest in the role.

At Lely, we believe in a sustainable, profitable, and enjoyable future in farming. Come help us build it.

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Machinery Manufacturing
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