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Oceania - Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Lely Full time

Lely Oceania - Technical Support Specialist
Overview
Join Lely Australia, a global leader in dairy automation, as aTechnical Support Specialistand help shape the future of sustainable farming across Oceania.
Responsibilities
Provide 2nd-line technical support via our online helpdesk and on-site when required.
Conduct online and in-person troubleshooting for robotic systems.
Support and deliver training to farmers, dealers, and internal staff.
Analyse system data to provide insights and solutions.
Liaise with international colleagues to resolve complex issues.
Lead hardware and software specification discussions with dealers.
Communicate technical updates and changes to the dealer network.
Assist with the sales process through technical consultation.
Support scheduled user management software updates.
Maintain strong relationships with dealers and customers.
Participate in a rotating on-call support roster.
Qualifications
We're looking for someone who is technically proficient, self-motivated, and customer-focused.
You're just as comfortable in the paddock as you are analysing data or training a room full of people.
Strong communication skills – written and verbal
A natural team player with a proactive, self-managed work ethic
Excellent problem-solving and forward planning abilities
Comfortable leading group training sessions
Strong IT knowledge (SQL and Microsoft suite proficiency)
Ability to travel locally, interstate, and internationally – non-negotiable
Prior experience or exposure to dairy/agriculture environments (highly regarded)
Benefits
Why Lely?
At Lely, you'll be part of a global organisation that's revolutionising agriculture through innovation and automation.
We're committed to sustainability, the success of our farmers, and the growth of our people.
You'll enjoy:
A supportive, people-first culture.
Ongoing training and development opportunities.
The chance to work with cutting-edge agricultural technology.
The opportunity to travel and collaborate internationally.
How to Apply
Ready to apply?
If you're passionate about technology, agriculture, and making a real impact, we want to hear from you.
Submit your application including a resume and cover letter outlining your experience and interest in the role.
At Lely, we believe in a sustainable, profitable, and enjoyable future in farming.
Come help us build it.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Machinery Manufacturing
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