Professional Accounts Resolution Specialist

4 weeks ago

Sydney, New South Wales, Australia Opal HealthCare Full time
Opal HealthCare: A Leading Healthcare Provider

We are one of Australia's largest residential aged care providers, with a national team of over 20,000 dedicated professionals. Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.

About the Role:

We are currently seeking an experienced Accounts Resolution Officer to effectively and professionally manage the resolution of complex Tier 2 requests relating to all areas of Resident Management. This is a full-time permanent opportunity.

Key Responsibilities:

  • Process required transactions relating to the resolution of Tier 2 requests within timeframes and in compliance with applicable legislative and business requirements.
  • Work closely with functional areas of the Resident Management team to ensure timely resolution of Tier 2 requests including preparing reconciliations, liaising with government departments and assisting external customers.
  • Process customer fee refunds within agreed timeframes and in compliance with applicable legislative and business requirements.
  • Process refundable accommodation deposit refunds in compliance with applicable legislative and business requirements.
  • Prepare and maintain centralised documentation of all relevant information related to customer adjustments, including investigation and resolution of queries.
  • Provide support to the team with financial month end processes within required timeframes and with high levels of accuracy.
  • Meet SLAs or other performance measures as indicated by management.
  • Maintain expert knowledge of the Aged Care Act and other related legislation relevant to the role.
  • Provide excellent customer service with timely resolution of Tier 2 requests from internal and external customers within agreed timelines/SLAs.

What We Offer:

  • A salary package of approximately $90,000 - $110,000 per annum.
  • Fantastic career development opportunities.
  • Hybrid working options, both in the office and from home.
  • Access to the Opal Academy.
  • Great office location in a central CBD.

Required Skills and Qualifications:

  • Previous experience in similar roles.
  • Diploma in Accounting essential.
  • Bachelor's degree qualifications in a business or finance-related discipline are desirable.
  • Knowledge of the aged care industry and regulatory and funding arrangements desirable.
  • Excellent attention to detail and quality focus and ability to handle sensitive and confidential information.
  • Minimum intermediate level Excel skills.
  • Experience in working in a highly regulated environment is advantageous.
  • Experience in dealing with government departments.
  • Experience in customer-oriented shared service environments managing large volumes and high complexity of transactions is highly desirable.

  • Accounts Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Opal HealthCare Full time

    We are seeking an experienced Accounts Resolution Officer to join our team at Opal HealthCare.As an Accounts Resolution Specialist, you will play a critical role in effectively and professionally managing the resolution of complex Tier 2 requests relating to all areas of Resident Management.This is a full-time permanent opportunity that offers a competitive...

  • Media Partnership Specialist

    1 month ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    About the RoleWe are seeking a highly skilled Media Partnership Specialist to join our dynamic team at Resolution Digital. As a key member of our media team, you will play a pivotal role in supporting the day-to-day execution of media performance across all direct clients.Key Responsibilities:Media planning and performance reportingProject management,...

  • Digital Media Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    About Resolution DigitalWe are an award-winning, full-service digital agency that delivers remarkable results. Our mission is to push the boundaries of digital and create Remarkable Digital Experiences & Results for our Clients.Job OverviewThis role is a pivotal part of our client partnerships team, supporting day-to-day execution of media performance across...

  • Dispute Resolution Professional

    4 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Dispute Resolution SpecialistAbout the Role:We are seeking a highly skilled Dispute Resolution Specialist to join our team in Australia and New Zealand. As a key member of our dispute resolution team, you will be responsible for managing disputes that arise from unresolved complaints.Your Key Responsibilities:Manage internal and external disputes ranging...

  • Digital Marketing Assistant

    1 month ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    We are Resolution, an award-winning full-service digital agency that delivers remarkable results.Our mission is to push the boundaries of digital and create exceptional experiences for our clients.About This RoleThis is an exciting opportunity for a Digital Marketing Assistant - Client Partnership to join our team. As a key member of our client partnership...

  • Insurance Claims Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Tal Services Limited Full time

    Job OverviewTal Services Limited is committed to providing exceptional customer service and ensuring the timely resolution of insurance claims. As an Insurance Claims Resolution Specialist, you will play a critical role in managing a portfolio of life insurance claims in accordance with our company's philosophy, procedures, and legislative requirements.About...

  • Dispute Resolution Professional

    4 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Make a meaningful impact as a Dispute Resolution Specialist with IAG.As part of Australia's largest insurance group, you'll be working towards making your world safer. We're looking for someone with high-level dispute resolution skills and a strong sense of fairness to deliver an exceptional alternative dispute resolution experience to our customers and...

  • Digital Experience Director

    4 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    About UsAt Resolution Digital, we're a full-service digital agency that pushes the boundaries of digital to deliver remarkable results. Our mission is to deliver exceptional digital experiences and drive business outcomes for our clients.Experience Account Director RoleWe're seeking an experienced Digital Experience Director to lead our team in implementing...

  • Customer Complaints Resolutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Allianz Australia Full time

    Dispute Resolution SpecialistThis is an opportunity to join a leading company in Australia, Allianz Australia, as they continue to grow and expand. The Dispute Resolution Specialist role plays a crucial part in resolving customer complaints in accordance with external dispute guidelines, policies and procedures.About the RoleAllianz Australia offers a...

  • Compliance and Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Australian Government Department of Defence Full time

    Company Overview">The Australian Government Department of Defence is a leading organisation in the field of defence policy and complaint resolution.">About Us">We are responsible for managing complaints and resolving disputes within the Defence community. Our team works closely with stakeholders to provide expert advice, education, and support.">Job...

  • Claims Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Role OverviewA Claims Resolution Specialist role has become available within our Personal Injury Team, based in Sydney or Canberra. We are seeking an experienced professional to join our team and contribute to the efficient resolution of claims under the Motor Accident Injuries Act (MAIA CTP) scheme.

  • Risk Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia AXA Group Full time

    Job OverviewWe are seeking a skilled Risk Resolution Specialist to join our team in Sydney, Australia.This is a fantastic opportunity for someone with a strong background in compliance and complaint handling to take their career to the next level.

  • Insurance Dispute Resolution Specialist

    1 month ago

    Sydney, New South Wales, Australia Kennedys Full time

    Kennedys, a global law firm with expertise in dispute resolution and advisory services, seeks an experienced Insurance Dispute Resolution Specialist to join their Sydney office.Company OverviewWith over 2,500 people worldwide across 45 offices in the UK, Europe, Middle East, Asia Pacific and America, Kennedys has some of the most respected legal minds in...

  • Insurance Claims Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Tal Services Limited Full time

    About Tal Services LimitedTal Services Limited is a leading provider of life insurance and superannuation services in Australia.We have a strong commitment to delivering exceptional customer experiences and building long-term relationships with our customers.Job Title: Insurance Claims Resolution SpecialistWe are seeking an experienced Insurance Claims...

  • Claims Resolution Specialist, Asia Pacific Region

    1 month ago

    Sydney, New South Wales, Australia Allied World Assurance Company Holdings Full time

    At Allied World Assurance Company Holdings, we're looking for a skilled Claims Resolution Specialist to join our Asia Pacific team. As a key member of our claims resolution process, you'll be responsible for investigating and evaluating claims related to Casualty, Professional Indemnity, and Healthcare in Australia, with potential opportunities for growth in...

  • Senior Claims Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Role OverviewWe are seeking a Senior Claims Resolution Specialist to join our Personal Injury Team at Suncorp Group.

  • IT Incident Resolution Specialist

    1 month ago

    Sydney, New South Wales, Australia KAPiTAL Consulting Full time

    KAPiTAL Consulting is a niche Fintech Recruitment Business specialising in Technology, Project Services and Data Recruitment across Australia. Our mission is to connect talented professionals with leading financial institutions.Job OverviewWe are seeking an experienced IT Incident Resolution Specialist to join our team. This role will be responsible for...

  • CTP Claims Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Internal Review Specialist (MAIA CTP)Suncorp Group is seeking a highly skilled Internal Review Specialist to join our Personal Injury Team in Sydney or Canberra.This role is ideal for professionals with experience in CTP Claims or Law, offering an exciting opportunity to utilize their clinical expertise, decision-making, and writing skills.Job DescriptionWe...

  • Digital Investment Portfolio Manager

    1 month ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    Company Overview:Resolution Digital is a leading digital agency that specializes in providing innovative solutions for businesses.About the Role:We are seeking an experienced Digital Investment Portfolio Manager to lead our investment process and media buying delivery across our brand portfolio.The successful candidate will have a proven track record of...

  • Conflict Resolution Specialist

    1 month ago

    Sydney, New South Wales, Australia Optimal Recruitment Full time

    About the RoleWe are seeking an experienced Conflict Resolution Specialist to join our team at Optimal Recruitment. The successful candidate will be responsible for resolving formal complaints made by volunteers or staff in a timely and professional manner.Company OverviewThe organisation is a well-respected not-for-profit entity dedicated to rehabilitating...