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Airport Guest Experience Specialist

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $73,000

We're committed to delivering exceptional guest experiences, transforming air travel into a truly remarkable journey.

Our team embodies the spirit of hospitality, warmth, and authenticity that sets us apart.

When they feel empowered to be their best selves, they're better equipped to take ownership of their responsibilities and go above and beyond to help our guests.

Job Overview

This role is part-time and based in Sydney Airport, offering a unique opportunity to make a real difference in the lives of our guests.

Work type:

Airport Operations, Customer Service

Key Responsibilities:
  • Deliver personalized assistance to guests upon arrival, ensuring seamless check-in processes and verifying all necessary documentation.
  • Expertly manage flight disruptions and cancellations, providing empathetic support and solutions to minimize inconvenience.
  • Maintain a safe and welcoming environment for unaccompanied children and guests with disabilities, ensuring their experience is nothing short of extraordinary.
  • At the gate, efficiently facilitate boarding flights and complete other critical tasks to ensure smooth operations.
You'll excel in this role if you:
  • Are at least 18 years old
  • Hold Australian citizenship or permanent residency
  • Have a minimum of three years' previous employment in roles focused on caring for people/customers
  • Demonstrate adaptability and resilience in high-pressure environments
  • Can commute to and from the airport, even during off-peak hours
  • Possess strong communication skills and a commitment to teamwork

Benefits of Working with Us:

We offer a dynamic work environment that fosters growth, recognition, and rewards. Join our team and discover a culture that values integrity, compassion, and excellence.

About This Role:

This part-time position offers a unique blend of flexibility and challenge, perfect for individuals seeking a rewarding career in customer service. If you're passionate about delivering exceptional experiences and working in a fast-paced environment, we encourage you to apply.