Hotel Guest Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

Located near Sydney Airport, our hotel offers comfortable studio rooms and an on-site restaurant. Explore the city or relax at nearby beaches.

Job Overview

This is a dynamic role that requires exceptional hospitality skills to deliver a world-class experience for our guests.

  • Providing warm welcomes and ensuring a positive stay for all guests
  • Communicating effectively with guests and colleagues to ensure seamless collaboration
  • Addressing guest challenges and turning them into successes through proactive problem-solving
  • Promoting hotel amenities and services to enhance the guest experience
  • Sharing knowledge of local attractions and hidden gems to provide personalized recommendations
  • Handling reservations and managing guest accounts with precision and attention to detail
Required Skills and Qualifications
  • Exceptional customer service skills with a passion for delivering memorable experiences
  • Collaboration and communication skills to work effectively with colleagues and guests
  • Ability to multitask under pressure and maintain composure in fast-paced environments
  • Strong organizational and time management skills to prioritize tasks and meet deadlines
  • Previous experience in hotel front desk operations with a focus on providing excellent guest service
  • Flexibility to work rotating shifts, including nights and weekends, to meet business needs
Benefits

We offer a range of benefits to support your well-being and career growth, including:

  • Discounts on worldwide accommodation and food
  • Flexible scheduling to balance work and personal life
  • Opportunities for career growth and professional development

At our hotel, we value diversity and inclusion and welcome applications from talented individuals who share our commitment to delivering exceptional guest experiences.

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