Current jobs related to Customer Service Leader – Technical Industry Expertise - Brisbane, Queensland - beBeeCustomer
-
Technical Expertise Leader
1 week ago
Brisbane, Queensland, Australia beBeeExpertise Full time $120,000 - $150,000Job DescriptionWe are seeking a skilled Technical Expertise Leader to oversee the coordination of mechanical service and maintenance work for our clients. The ideal candidate will have demonstrated supervisory experience, excellent planning skills, and technical advisory expertise with OEM equipment.This role involves coordinating inspections, testing, and...
-
Customer Service Manager
2 weeks ago
Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,300Are you a seasoned leader looking to drive customer excellence in a technical field? We are seeking an experienced Customer Service Manager to lead and elevate our client's customer service operations.This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing...
-
Technical Expertise Leader
1 week ago
Brisbane, Queensland, Australia beBeeExpert Full time $180,000 - $250,000Technical Expertise and LeadershipThe role of National Technical Director is a key position in our Restructuring & Turnaround business, responsible for ensuring compliance tools and policies remain current with Australian laws and practice.This involves overseeing staff training to ensure continual professional development of the team of insolvency...
-
Customer Service Leader Opportunity
2 weeks ago
Brisbane, Queensland, Australia beBeeCustomerServiceManager Full time $76,515 - $78,300Customer Service Manager RoleWe are seeking an experienced customer service leader to oversee the entire customer journey and ensure every interaction reinforces our client's reputation for excellence and expertise.You will be responsible for leading, mentoring, and motivating a team of customer service specialists, fostering a culture of high performance,...
-
Industry-Leading Customer Service Team Leader
2 weeks ago
Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,900Customer Service Operations ManagerWe are seeking a seasoned leader to oversee and elevate our customer service operations. As a pivotal member of the management team, you will lead a high-performing team of customer service specialists in delivering exceptional results.Key Responsibilities:Lead, mentor, and motivate a team of customer service professionals,...
-
Lead Technical Customer Service Specialist
2 weeks ago
Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000Customer Service Excellence OpportunityThis is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.Oversee the entire customer journey, from initial inquiry to post-sales support.Ensure every interaction reinforces our client's reputation for excellence and expertise.You will lead a team dedicated...
-
Technical Platform Director
2 weeks ago
Brisbane, Queensland, Australia beBeeCloud Leader Full time $120,000 - $180,000Key Responsibilities:">Lead a high-performing team to maintain a fully operational platform.Ensure the availability and maintenance of all aspects of accountable platforms.Oversee administration and support lifecycles for accountable platforms.Develop and implement ICT Strategy and ICT Services Focus Areas.Manage migration and deployment of major upgrades,...
-
Cable Industry Leader
6 days ago
Brisbane, Queensland, Australia beBeeTechnical Full time $150,000 - $180,000Job OpportunityThe Head of Technical, Cable and Supply role involves leading the development and technical integrity of cabling and connectivity products.Key Responsibilities:Developing product strategy, managing product lifecycles, and positioning in the marketEnsuring technical compliance and product qualityManaging vendor relationships for growth and...
-
Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,300Customer Service Manager">">This is a pivotal leadership role designed for hands-on managers who thrive in technical environments.">You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support.">The ideal candidate has exceptional communication and interpersonal skills, with the ability to build rapport with...
-
Electrical Engineer
1 week ago
Brisbane, Queensland, Australia beBeeTechnicalExpertise Full time $60,000 - $100,000Electrical Engineer - Technical ExpertiseAs an Electrical Engineer with PHE Group, you will play a crucial role in delivering high-quality technical designs and specifications for electrical projects.Assist in the preparation of technical documentation using standard drafting procedures with CAD equipment & software.Prepare detailed technical reports, carry...
Customer Service Leader – Technical Industry Expertise
2 weeks ago
Customer Service Leader – Technical Industry Expertise
About the RoleWe are seeking an experienced and dynamic leader to elevate our client's customer service operations. This pivotal role is designed for a hands-on professional who thrives in a technical, trade-focused environment.
This involves overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.
Key Duties & Responsibilities
- Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
- Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
- Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
- Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
- Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.
- Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
- Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
- Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.
Required Skills & Qualifications
- A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
- Proven Bachelor Degree or Equivalent.
- Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
- Demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
- Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
- Proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
- Solid administrative skills and proficiency with CRM systems and standard office software.
BenefitsWe offer a supportive work environment that encourages growth and development. Our ideal candidate will be passionate about driving customer excellence in a technical field.
OthersPlease submit your resume and a cover letter outlining your suitability for this role.
