Industry Leader Customer Service Experience Wanted

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,300

Customer Service Manager

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  • This is a pivotal leadership role designed for hands-on managers who thrive in technical environments.">
  • You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support.">
  • The ideal candidate has exceptional communication and interpersonal skills, with the ability to build rapport with trade-savvy clientele.">
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Key Responsibilities:

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  • Lead, mentor, and motivate a team of customer service specialists.">
  • Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.">
  • Analyse key performance metrics to drive operational efficiency within the customer service centre.">
  • Liaise closely with technical, sales, and warehouse teams to streamline workflows and resolve escalated issues.">
  • Act as a key point of contact for escalated customer issues, utilising problem-solving skills and technical understanding to achieve satisfactory resolutions.">
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Requirements:

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  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive or trade industry.">
  • Proven Bachelor Degree or Equivalent.">
  • Exceptional communication and interpersonal skills, with the ability to build rapport with trade-savvy clientele.">
  • A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.">
  • Solid administrative skills and proficiency with CRM systems and standard office software.">
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Benefits:

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  • Flexibility – Generous leave options, including fertility, parental & volunteering leave.">
  • Growth – SPARK Mentoring programs & more.">
  • Perks & Benefits: Exclusive discounts, wellness perks & recognition programs.">
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About the Company:

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We are a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients and their customers.

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We value creativity, collaboration, and continuous growth, and offer a dynamic work environment that supports the development of our team members.

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If you are a strategic leader passionate about driving customer excellence, we would love to hear from you.

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