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Customer Service Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,300

Are you a seasoned leader looking to drive customer excellence in a technical field? We are seeking an experienced Customer Service Manager to lead and elevate our client's customer service operations.

This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.

You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

The ideal candidate has:

  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry
  • Proven Bachelor Degree or Equivalent
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics
  • A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff

The benefits of this role include:

  • Opportunity to lead a team and drive customer excellence
  • Challenging and rewarding work environment
  • Ongoing training and development opportunities