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Business Continuity Manager
2 months ago
About the Role:
AU017 Mercer Outsourcing (Australia) Pty Ltd is seeking a highly skilled Business Continuity Manager to join our team in Melbourne or Sydney.
Key Responsibilities:
- Lead the development and implementation of a comprehensive Business Resilience Framework in partnership with business owners, including incident, emergency, and crisis management.
- Collaborate with stakeholders to deliver a Business Resilience Management approach aligned with legislative and regulatory requirements and best practices.
- Facilitate the Operating Unit through activities such as Business Impact Analysis exercises and Business Resilience Plan development and updates.
- Develop policies, procedures, and other relevant documentation to support Business Continuity efforts.
- Establish and maintain strategic relationships with key internal and external stakeholders.
- Monitor and ensure ongoing adherence to the Business Resilience Management policy and framework.
- Develop and facilitate the schedule of Business Recovery Plan test requirements and exercises, guided by the global MMC Business Resilience Management program and framework.
- Plan and promote visibility to the annual schedule of Business Resilience Management activities.
- Work with stakeholders to integrate crisis response, business continuity, and disaster recovery planning across business lines.
- Lead incident response activities to drive resolution and minimize disruption as a key member of the Incident Response Team (IRT).
- Develop and provide periodic ad-hoc training on Business Resilience Management.
Requirements:
- A minimum of 10 years' experience in professional services or professional customer services.
- Demonstrated experience in driving and implementing Business Resilience Management programs in an Australian Superannuation and/or Banking context.
- Relevant risk management and technology qualifications an advantage.
- Excellent verbal and written communication skills.
- Excellent time management skills.
- Strong business acumen and financial skills.
- People management skills.
- Demonstrated stakeholder management capabilities.
- Ability to work effectively across the organization.
- Self-motivation with initiative, energy, and drive to succeed.
- Flexible approach, thriving on change and innovation, balanced by attention to detail, risk management, and structured thinking.
