Transportation Operations Coordinator

1 week ago

Sydney, New South Wales, Australia Ofload Full time

About Ofload and our mission

We're a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.


The Role:

The Transportation Operations Coordinator plays a crucial role in ensuring the seamless coordination of transportation activities, with a strong focus on customer and carrier satisfaction. This role requires a detail-oriented and customer-obsessed professional who will be responsible for optimising routes, managing carrier relationships, and continuously improving our transportation operations.

Key Responsibilities:

  • Understand and anticipate customer needs to ensure a high level of customer satisfaction.
  • Proactively communicate with customers to provide updates on shipments, address concerns, and gather feedback.

Carrier Management:

  • Build and maintain strong relationships with carriers to ensure reliable and efficient transportation services.
  • Negotiate rates, terms, and conditions with carriers to optimise cost and service levels.

Problem Solving:

  • Identify and address any issues or challenges in the transportation process promptly and effectively.
  • Collaborate with cross-functional teams to implement solutions and prevent recurrence.

Your Day 1 Qualities:

  • Proven experience in transportation management, with a focus on customer and carrier relations.
  • Strong negotiation and communication skills.
  • Analytical mindset with the ability to make data-driven decisions.
  • Customer-obsessed mentality with a passion for exceeding customer expectations.
  • Strong organisational and multitasking abilities.
  • Proactive problem solver with a continuous improvement mindset.
  • Ability to thrive in a fast-paced and dynamic work environment.

At Ofload we prioritise impact, aptitude and passion.

We offer a competitive salary of $85,000 - $110,000 per annum, depending on experience, plus benefits including hybrid work arrangements, additional leave for volunteering, celebrations, and personal milestones, and opportunities for career growth and development.

Join us and become part of a visionary company where your work drives real change, and your growth is limitless.

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