Claims Advisor

4 days ago


Brisbane, Queensland, Australia Vero Insurance Full time

About the Role

We are seeking a dedicated Claims Advisor to join our dynamic team at Vero Insurance. As a Claims Advisor, you will play a crucial role in managing a portfolio of claims from lodgement to resolution, ensuring that our customers receive exceptional service and support during their time of need.

Key Responsibilities

  • Manage a portfolio of claims, assessing and investigating each case to determine the best course of action.
  • Collaborate with internal stakeholders, including healthcare professionals and legal representatives, to ensure the best possible outcomes for our customers.
  • Develop and implement proactive claims management strategies to minimize costs and maximize customer satisfaction.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with our claims team to ensure that all claims are handled efficiently and effectively.

Requirements

  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proven experience in claims management, with a strong understanding of insurance policies and procedures.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong computer skills, with proficiency in claims management software and systems.

What We Offer

Vero Insurance offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a Claims Advisor, you will have the chance to work with a talented team of professionals, making a real difference in the lives of our customers.

Our Culture

At Vero Insurance, we value our employees and strive to create a positive and inclusive work environment. We believe in empowering our people to make a difference, and we offer a range of benefits and programs to support their well-being and success.



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