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Customer Service Representative

2 months ago

Brisbane, Queensland, Australia Suncorp Group Full time
About the Role

We are seeking a skilled Claims Advisor to join our dynamic team at Suncorp Group. As a Claims Advisor, you will play a critical role in managing a portfolio of claims from lodgement to resolution, ensuring that our customers receive exceptional service and support during their time of need.

Key Responsibilities
  • Claims Management: Manage a portfolio of claims, assessing and investigating claims to ensure that they are handled in a fair and timely manner.
  • Customer Service: Provide exceptional customer service to internal and external stakeholders, ensuring that our customers are satisfied with the service they receive.
  • Legislative Compliance: Ensure that all claims are handled in accordance with relevant legislation and internal policies and procedures.
  • Settlement Negotiations: Negotiate settlements with customers and their representatives, ensuring that fair and reasonable outcomes are achieved.
Requirements
  • Customer Focus: Previous experience in a customer-facing role, with a strong focus on delivering exceptional customer service.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex information and make sound decisions.
  • Time Management: Ability to manage multiple claims and priorities, with a strong focus on meeting deadlines and delivering results.
About Us

Suncorp Group is a leading Australian financial services company, dedicated to delivering exceptional experiences for our customers. We are committed to building futures and protecting what matters, and we are seeking talented individuals to join our team.