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Customer Support Technician
1 week ago
We are currently seeking enthusiastic individuals to become part of our team, providing exceptional support to one of our prominent clients. This diverse and stimulating position is ideal for those looking to enhance their Service Centre expertise while collaborating within a large, friendly team dedicated to supporting significant institutions in Queensland.
Position Overview
As a key member of our team, your responsibilities will include:
- Assisting with Microsoft Server and Desktop applications
- Managing Active Directory and Exchange access
- Supporting Citrix hosted desktop environments
- Configuring and troubleshooting desktop hardware
- Demonstrating a successful history in a Helpdesk or Service Desk setting
Preferred Qualifications:
- Familiarity with ticketing systems, service level agreements (SLAs), and time tracking
- Understanding of ITIL principles, particularly in relation to best practices in IT services and operations
- A proven track record of excellence in customer service roles
As a Service Centre Analyst, you will be expected to exhibit many of the following skills and attributes:
- Meticulous attention to detail, along with strong problem-solving and troubleshooting skills;
- Proactive and adaptable approach within the workplace;
- Energy, integrity, reliability, and accountability are essential for this role;
- Excellent time management capabilities;
- Well-developed written and verbal communication skills;
- Exceptional interpersonal skills to effectively engage with clients at all levels.
This is a remarkable opportunity to join a growing ICT Service Centre characterized by a positive team culture and a supportive work environment. There are numerous opportunities for professional growth and development in IT, with comprehensive training provided upon successful appointment. We have various immediate openings available across Levels 1, 2, and 3.
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