Customer Experience Coordinator

4 days ago


Upper Mount Gravatt, Queensland, Australia The Busy Group Full time
About the Role

The Customer Experience Coordinator plays a vital role in ensuring a positive first impression for our customers, while also promoting the benefits of disability employment through direct promotion, business development, and event coordination.

This full-time fixed-term position is responsible for managing the coordination of day-to-day activities of field-based staff, ensuring the office runs smoothly, and providing administrative support to the Recruitment Partners, Workforce Partners, and Performance and Partnership Leader in service delivery activities.

Key Responsibilities
  • Proactively seek ways to enhance the customer experience and engage customers by liaising with community organizations, disability services, and support programs.
  • Provide administrative support and be the anchor point on site to support the Recruitment Partners, Workforce Partners, and Performance and Partnership Leader in service delivery activities.
  • Support employer partnership activities, including sourcing employers through targeted marketing material.
  • Ensure effective and timely communication with customers and employers to deliver post-placement care.
  • Attend to all facets of office management, including stationery and kitchen orders, and liaison with suppliers.
What We Offer
  • Competitive salary: Circa $65k + super + NFP salary sacrifice + BONUS
  • ACHIEVABLE and generous bonus incentive plans
  • Training and Professional development commitment
  • NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card
  • Career progression and internal transfer opportunities
  • BUSY Benefits program
  • Employee Assistance Program
  • BALANCE Monthly FLEXI Day off
  • Work as part of a team whilst working autonomously with your clients
About The Busy Group

The Busy Group is a not-for-profit organization presenting over 45 years' experience in its field. We enable people with a disability and people with a lived experience of the justice system to realize their full potential through participation in meaningful employment.

We strongly believe in an inclusive workforce and encourage applications from people with disabilities, First Nations People, and people from culturally diverse backgrounds.



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