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Service Centre Operations Specialist

2 months ago

Upper Kedron, Queensland, Australia First Focus Full time

About the Role:

We are seeking a highly motivated and skilled Service Centre Analyst to join our team at First Focus. As a Service Centre Analyst, you will play a critical role in providing technical support to our clients, ensuring that their IT needs are met in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support for Microsoft Server and Desktop products, Active Directory & Exchange access management, Citrix hosted desktop environments, and Desktop hardware configuring & troubleshooting.
  • Work closely with the Helpdesk/Service Desk team to resolve technical issues and provide excellent customer service.
  • Develop and maintain a strong understanding of ticketing systems, SLA's, and time sheeting.
  • Collaborate with the IT team to identify and implement process improvements.

Requirements:

  • Proven track record of success in a Helpdesk/Service Desk environment.
  • Strong attention-to-detail, highly developed problem-solving and troubleshooting abilities.
  • Initiative and flexibility within the workplace.
  • Energy, integrity, reliability, and accountability.
  • Excellent time management skills.
  • Well-developed written and verbal communication skills.
  • Superior interpersonal skills to communicate effectively with clients' staff at all levels.

What We Offer:

  • A supportive working environment with opportunities for growth and development.
  • A range of training and development programs to enhance your skills and knowledge.
  • A competitive salary and benefits package.